Cityworks SR and WO

• Drag and drop files to the Attachments panel. - I I + Add attachments... I aD Remove all attachments L_ Drag and drop files here to attach them,

The Permit Panel

RES-BLDG:Residential Building

The Permit panel displays any permits associated with the service request and the details of the permit(s),

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1. Select the desired permit from the drop-down list and click

The Custom Fields Panel

The Custom Fields panel displays any custom field associated with the service request.

Select a custom field template from the drop-down list to view the field and the value,

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SA. TYPE possibr~ Srok@n Main G MOTE: Custom field templates are configured in Designer by the domain administrator, If custom fields have not been defined for a service request, the drop-down lisis in the Custom FIelds panel will be blank,

The Service Request Toolbar

£ Request View .... (8] § I !d Save II d. New 11 0

cl~1 iiii Delete

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d.ReqUe~ to return to the main request view,

Click

Click [View. J to access more functions within the service request (this is explained below),

Click II§lJ to email the service request to an employee.

~ to print a copy of the service request.

Click

Section 4: The Service Request 0 71

Server AMS 2013 SPl End User Training Manual