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J to save or update the service request.

Click c;;JS;ve

l £ ~·I ew I to create a new service request.

Click

Click \0 Close \ to change the status of the service request to Closed.

Click \ t;> I to locate the incident address on the map.

Click 00 to search for a list of records located near the incident address.

The View Drop-down List

View j l8l ~ ..y Callers ~ Labor U Attachments ~ Documents rj Aud, et Security

The View drop-down list contains the following functions, which are explained below: Ca llers, Labor, Attachments, Documents, Audit, and Security. Click on anyone of them to switch to that view. NOTE: The Documents panel is used with the Document Manager interface, which allows for third party integration. Since this is an add-on, it will not be covered in this training.

Server AMS 2013 SP1 End User Training Manual

72 0 Section 4: The Service Request