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The following information can be found on the Service Request Caller Information panel:

• Caller type • Caller's name, address, telephone numbers, and email • Comments regarding the caller • Question and Answers logged for each caller • Account Data for each caller

Caller information can also be edited or updated using the Service Request Caller Information panel. NOTE: The Account Oats panel is a custom field that is populated in Designer under others -7 Codes -7 GLJJ.CCOUNT. If the panel does not display, that means it isn't defined in Designer. Multiple callers can be associated to a service request. To add a new caller to an existing request, follow these steps:

l V New Caller

I located on the Request tool bar. This clears the current caller information.

1. Click

Server AMS 2013 SPl End User Training Manual

Section 4: The Service Request 0 73