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2. Enter the new caller information in the appropriate fields.

I on the Request tool bar to add the caller to the service request. The new caller will

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appear in the Other Callers panel.

Once a caller has been added to a service request, it might be necessary to change or update that caller's information. To edit or update caller information, follow these steps:

1. Check the box by the caller in the Other Callers panel.

The caller's information will appear in the Service Request Caller Information panel.

2. Update the caller's information and click [ kl Save I on the Request toolbar.

Callers can also be moved from one request to another. To move a ca ller, follow these steps:

1. In the Other Callers panel, check the box by the caller to be moved to another request.

2. Enter the service request ID number in the box below the other Callers panel. This is the service request number where the caller will be moved to.

I Move Colis10 Request ; to move the caller.

3. Click

The Service Request Labor View

The Labor panel allows the user to view or add labor associated with a service request.

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1. Check the box by the desired employee(s) or group from the Select Employee(s) panel, or select a search parameter in the Search By drop-down list and type in a keyword in the Keyword field to search for the employee or group.

Server AMS 2013 SP1 End User Training Manual

74 0 Section 4: The Service Request