Cityworks SR and WO

2. Add any labor information in the Enter l abor Details panel (description, hours, etc.) and click [ .",jd I.

The employee or group name, along with the labor details, will display in the Service Request labor panel.

The Service Request Attachments View

The Attachments panel allows you to upload and view attachments associated wi th the request.

lim

Attached By

Date Attached

Attachm ent

Comments

wsd

1/6/201212:17 I

D:\CWAdmin201:

I ~

Do ....mload

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I Comme nts:

I Up,,,d

I

/; Browse...

I and navigate to the location of the attachment.

1. Click Browse...

2. Double-click on the name of the file to upload it.

I Up'''.

I.

3. Enter any comments in the Comments field and click

The file is now attached to the service request.

I Down'oad

4. To view an existing attachment, click on it to highlight it and click I. TIP: Attachments should be stored on a network so that all users can view them.

The Service Request Documents View

Documents is related to Cityworks Server Document Manager, which is an add-on product that is not covered in this training.

')

The Service Request Audit View

The Audit log displays all the changes made to the service request, who made them, and when.

Section 4 : The Service Request 0 75

Server AMS 2013 SPl End User Training Manual