Cityworks SR and WO
8. Click Cd Save I. g. Click I View' 1 and click Labor.
10. Select an Employee from the Select Employee(s) panel.
11. In the Enter Labor Details panel, type 5 in the Hours field.
I ,odd
I.
12. Click
13. The data will display in the SelVice Request Labor panel.
. j and click Attachments.
H. Clicd View
15. Click Browse".
16. Path to the desired attachment and double-click on it.
17. Enter some comments and click I 18. Highlight the attachment and click I Downlo,d I. I Upl"d
Move Calls to a Different Service Request
1. Open an existing service request.
ยท1 and click Ca llers.
2. Click [View
3. Add a new caller.
4. Highlight the new caller.
I Mov, C,I1>1. R'que"
I icon and type in an existing request !D.
S. Click in the fi eld next to the
I I'Ytove Calls to Request
6. Click
Create a Worle Order from a SelVice Request
1. Create a new service request and save it.
2. Create a work order from the service request by selecting the desired template from the WO Template drop-down list in the Work Orders panel.
3. Populate the Submit To, Priority, Proj . Start Date, and SupelVisor fields.
4. Click Create.
Server AMS 2013 SP1 End User Training Manual
78 0 Section 4: The Service Request
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