Cityworks SR and WO

8. Click Cd Save I. g. Click I View' 1 and click Labor.

10. Select an Employee from the Select Employee(s) panel.

11. In the Enter Labor Details panel, type 5 in the Hours field.

I ,odd

I.

12. Click

13. The data will display in the SelVice Request Labor panel.

. j and click Attachments.

H. Clicd View

15. Click Browse".

16. Path to the desired attachment and double-click on it.

17. Enter some comments and click I 18. Highlight the attachment and click I Downlo,d I. I Upl"d

Move Calls to a Different Service Request

1. Open an existing service request.

·1 and click Ca llers.

2. Click [View

3. Add a new caller.

4. Highlight the new caller.

I Mov, C,I1>1. R'que"

I icon and type in an existing request !D.

S. Click in the fi eld next to the

I I'Ytove Calls to Request

6. Click

Create a Worle Order from a SelVice Request

1. Create a new service request and save it.

2. Create a work order from the service request by selecting the desired template from the WO Template drop-down list in the Work Orders panel.

3. Populate the Submit To, Priority, Proj . Start Date, and SupelVisor fields.

4. Click Create.

Server AMS 2013 SP1 End User Training Manual

78 0 Section 4: The Service Request