Cityworks SR and WO

aller Q estions &: Answers

...

Question: Is water flowing from Inside the bUilding?

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Answer: YES

Tell Callen

Ue:-:t

2. Select the answer from the Answer drop-down, or enter a free-form response.

I Ne"

I to move to the next question.

3. Click

The Incident Information Tab

The Incident Information tab is displayed by default. It contains information about the request.

1. Clear all pins and map selections.

2. Fill in the Incident Information tab, such as the Address, Submit To, Dispatch To, and Details.

I Copy" C,II"

I to copy the address

3. If the incident address is the same as the caller address, click

information into the Caller Information tab.

I Cow 'o Incld,o< . on the

111': If the caller information is gathered first and it is also the incident location, click Csller InfortnlJt/on tab to copy it to the Incident InfonnlJtlon tab.

I Geo.ode I to capture the X and Y coordinates (note that the X and Y fields on the Incident Information panel are now populated with the coordinates). Once you save the request, a push pin will appear at this location on the map.

4. Click

Server AMS 2013 SPl End User Training Manual

Section 4: The Service Request 0 61

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