Cityworks SR and WO

1. If the problem has already been reported and a service request created, highlight the record and click I Id Sa"e I to add the caller to the existing service request.

I to create a

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If you do not want to associate this caller to an existing service request, simply click [ new record.

Call History

Once you enter a caller's information, any previo~s calls by this person will be displayed in the Call History panel. em - ,-- Incident Num Request Id Prob Details Call Time Callback Con 275597 126245 912012010 11:20 AM

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The Caller I nformation Tab There are two ways to enter information in the Caller Information panel. One is to click in each field and manually enter the caller information. Or, follow these steps to enter the information more quickly: 1. Type in the first few letters of the caller's last name in the Last Name field, OR the first few letters of the first name in the First Name field .

A drop-down list will appear containing names that match the letters you entered.

Server AMS 2013 SP1 End User Training Manual

64 0 Section 4: The Service Request