Saint Gobain - Registration document 2016

2 ONE AMBITION: TO IMPROVE THE WELL-BEING OF ALL 5. A Group organization to serve customer and market needs

Main brands

Positioning Fixing ceramic tiles, façade solutions, and technical, masonry and flooring mortars

Full pipe system solutions

Construction products specific to the North America housing market

Main competitors Interior solutions Armstrong (United States) ‹ USG (United States) ‹ Knauf (Germany) ‹ Siniat (France) ‹ Kingspan (Europe) ‹ Owens Corning (United States) ‹

Exterior solutions Parex (Worldwide) ‹ STO (Worldwide) ‹ GAF (United States) ‹ Ply Gem (United States) ‹ XinXing (China) ‹ Owens Corning (United States) ‹

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Rockwool (Europe) ‹ Technonicol (Russia) ‹

5.3

BE THE REFERENCE FOR CUSTOMERS, SUPPLIERS AND EMPLOYEES:

THE BUILDING DISTRIBUTION SECTOR

building, renovation and home improvement markets. serves over seven million customers each year on the new understanding of customers’ needs, be they building The Building Distribution Sector brings the Group a thorough professionals, private project owners or large companies. It A word from the President “In a highly competitive context, the major challenge  simplification of our customers’ journey to ensure their for the Building Distribution Sector is the continued enable us to make further progress towards profitable, satisfaction, as the best guarantee of loyalty. This will Building Distribution Sector sustainable growth for our brands.” Kåre Malo, President, The Building Distribution Sector aims to be the Reference for developed a network of strong and complementary brands, its customers and suppliers alike. To accomplish this, it has professionals, the private project owner, and small, medium generalist, specialist and cross-channel, aimed at trade positioned so as to cater for the specific needs of that and large businesses. Each brand is rooted in its local market, teams. market. It relies on the dynamism, caliber and expertise of its The Sector is building on the development of its its brands, with the aim of providing the same level of service cross-channel offer to drive profitable, sustainable growth for and satisfaction for every type of customer. The Sector’s

strong logistics also mean that it can broaden its range of availability. It continues to invest in developing its information products and services and continue to improve product productivity. These investments also contribute to improving systems to enhance its internal efficiency and day-to-day the customer experience.

KEY FIGURES

Sites in 24 countries ‹ Over 61,000 employees ‹ Around 4,100 sales outlets ‹ 90 million (1) visitors/year to its brands' websites ‹ qualified trade professionals in touch with private Launch in France of an intermediation website that puts ‹ project owners Serves over 7 million customers each year ‹ Competitive position: ‹ No. 1 in Europe (1) in Building Distribution ‹ market A major player (1) in the plumbing-heating-sanitaryware ‹

Source: Saint-Gobain (1)

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SAINT-GOBAIN - REGISTRATION DOCUMENT 2016