November 2016 CT

Q & How do you communicate to your residents in an emergency?

We communicate emergencies in a number of ways, dependent on the community type and size. We use a reverse 9-1-1 system that calls everyone and can also send text if the owner opts in to the service, we send E-mail blasts, we do mailers (depending on how emergent, it can be by mail or notices door-to-door). In larger communities, we have block captains that disseminate information, we have designated community meetings in the Clubhouse for information in the event of power loss (the meetings are scheduled ahead of emer- gencies so they occur automatically in the event of a major event (like Superstorm Sandy), we post information on the website of the community as well as on bulletin boards. An example of the community meetings is as follows. We knew Sandy was coming, so we told everyone that in the event of a power loss or loss of communication capabil- ities, there would be an emergency update meeting in the Clubhouse for Streets A-C at 1:00 PM daily, D-F at 2:00 PM daily and streets G-M at 3:00 PM daily until power/ communications were restored. This way, people knew each day there was a point of information in person they could rely on in the event normal communication channels were compromised. Christopher Nicosia, CMCA, AMS, MM Prime Management, Inc. AAMC At the communities that I manage we mainly use email and notices at the cluster mailboxes. Beth Duffy, CMCA, AMS Premier Management Associates We communicate emergencies via Building Link. Messages can go out via email, text & voice. There is always the paper notice placed under doors. Gail M. Davis 2100 Linwood Avenue Owners, Inc.

I feel that communicating with residents especially during an emergency is extremely important so we encourage our residents to sign up for the Association website so they may receive email blasts. In addition, we understand that some homeowners do not utilize a computer so in that case we post notices on the housing of the mailbox stations and dumpster enclosures. Lastly, we do have residents who may be elderly or are unable to get around well outside so we never shy away from picking up the phone and calling them. We have a Standing Board Advisory Committee called the Voice of Clearbrook (VOC) that airs live broadcasts from their on-site studio in the Clubhouse on Comcast Channel 26. In an emergency situation, the VOC can broadcast live and residents who subscribe to Comcast can view the broadcasts. In addition, we can post information on our website, send out community emails and robo calls. Lori Pescherine, CFM, CMCA Clearbrook Community Association Miranda M. Lardieri, CMCA, AMS Premier Management Associates

We send out email bulletins through our websites, and voice broadcasting through Voice Shot.

Dawn M. Mackanic Association Advisors

We use a variety of methods. We have emergency email blast through our community websites. We use reverse 911 systems. For high rises, we post notices, use building link, and occasionally use door hanger flyers.

Tony Nardone, CMCA, AMS Corner Property Management

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