Bank Iowa Personal Online Banking eGuide

LIVE IOWA. WORK IOWA. BANK IOWA.

Personal Online

Banking Guide

Published by Murphy & Company, Inc. 13610 Barrett Office Dr. St. Louis, MO 63021 www.mcompany.com

© 2009-2015 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. © 2015 Portions of this guide are written by Q2 eBanking. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/ publisher, nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Welcome

We work hard to provide our customers with the financial tools they need to achieve the goals in life that matter. Online banking is an important one of those tools. Our online banking system is designed for ease of use. Whether you access it from your desktop, tablet, or smartphone, it looks and functions the same across all devices. And it’s full of powerful features that make it easy to keep track of your finances.

We invite you to take a moment to learn more about the “anytime, anywhere” convenience of online banking at Bank Iowa.

1

Table of Contents

General Information Security........................................................................................................................................................ 3 Logging In.................................................................................................................................................. 5 Home............................................................................................................................................................ 8 Messages..................................................................................................................................................... 9 Transactions Bill Pay Overview.......................................................................................................................................10 Payees............................................................................................................................................12 Make a Payment........................................................................................................................13 Recurring Payments.................................................................................................................14 Edit & Cancel Payments..........................................................................................................15 Categories....................................................................................................................................16 View Bill History.........................................................................................................................17 Deposit Check.........................................................................................................................................18 Activity Center........................................................................................................................................19 Statements...............................................................................................................................................20 Branches ................................................................................................................................................21 Services Sphere........................................................................................................................................................22 Stop Payment..........................................................................................................................................23 Settings Profile.........................................................................................................................................................24 Account Preferences............................................................................................................................25 Security Preferences.............................................................................................................................26 Alerts ..........................................................................................................................................................27 Text Enrollment......................................................................................................................................28 Mobile Authorizations.........................................................................................................................29 Address Change.....................................................................................................................................30 Statement Delivery...............................................................................................................................31

2

General Information - Security

By following our tips, online banking at Bank Iowa can be a safe and efficient method for handling your banking needs. User Identification and Password Security starts at your computer. Never share your Login ID or password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other obvious choices. Secure Sockets Layer Encryption (SSL) We use Secure Sockets Layer encryption, a trusted method of securing internet transactions. This technology scrambles data as it travels between your computer and Bank Iowa, making it difficult for anyone to access your account information. Browser Registration In addition to your personal password security, we have added another layer of security called browser registration that runs in the background and helps verify your identity at login.

Online Banking Safety Tips

> Ensure your web browser, operating system, anti-virus software and other applications are current and support 128-bit encryption. > Memorize your passwords. > Exit your online banking session when finished. > Do not leave your computer unattended when logged into online banking. > Do not use public computers or unsecured WiFi when accessing online banking. > If you receive an error when logged into your online banking account, report the error to a customer service representative.

3

General Information - Security

Bank Iowa will never send unsolicited emails asking you to provide, update, or verify personal or confidential information via return email. If you receive an email inquiry allegedly from Bank Iowa, please report the incident to a customer service representative as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness. Phishing Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or Login IDs and passwords. Using realistic-looking emails and websites, this tactic attempts to gain the trust of unsuspecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their financial institution. Identity Theft It is important that you are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and assume the use of that data to access your personal accounts, open new accounts, apply for credit, purchase merchandise, and commit other crimes using your identity.

Fraud Prevention Tips

> Do not open email attachments or click on a link from unsolicited sources. > Avoid completing email forms or messages that ask for personal or financial information. > Do not trust an email asking you to use a link for verification of login or account details. > Monitor your account transactions for unauthorized use. > Shred old financial information, invoices, charge receipts, checks, unwanted pre-approved credit offers and expired charge cards before disposing of them. > Contact the sender by phone if you are suspicious of an email attachment.

4

General Information - Enrollment for New Users

1. Go to our website (www.bankiowabanks.com) and in the upper-right corner, next to the Online Banking Login area, click Enroll . 2. This opens the Online Banking Enrollment Form. Enter the required information and click Submit Enrollment . Be sure to note your requested Login ID. 3. Within 24 hours, you will receive an email with instructions to login the first time with your requested Login ID. If you have any questions regarding online banking enrollment, please contact your local Bank Iowa during our business hours. 1. Go to our website (www.bankiowabanks.com) and enter your requested Login ID in the Online Banking Login ID field located in the upper-right corner and click Go . 2. Do not enter your password in the field provided and instead click on I am a new user . 3. You will be directed to a page where you are to select the delivery method of your secure access code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable the bank to reach you immediately with your one-time secure access code. 4. When you receive your six-digit secure access code, enter it in the access code screen and click Submit . The secure access code is valid for only15 minutes. If it expires, you must request a new one. 5. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, a security certificate or “cookie” will be saved for later use. 6. Review the welcome first time user screen, which presents a PDF link of the Online Banking Services Agreement. Please click the link to view the agreement. Read and acknowledge that you agree to the conditions by clicking, I Accept . 7. A view-only online profile screen will appear for your review. It will be grayed out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed online banking, you will be able to use the Address Change screen to make corrections. Click Submit then OK to continue. 8. Now you can change your password. Use your temporary password as your old password. For your protection, you will need to create a password that meets the stated security requirements. Click Submit . When the pop-up window appears, click OK to confirm. 9. Congratulations! You can now start enjoying the benefits of Bank Iowa’s online banking. First Time Login Instructions

5

General Information - For Current Online Banking Users

1. Go to our website (www.bankiowabanks.com) and enter your current Login ID and click Go . If you have forgotten your Login ID, please contact us. 2. Do not enter your password when the next screen comes up. Instead, select I am a new user . 3. You will be directed to a page displaying the contact information on file for your account. Select the contact method that will enable Bank Iowa to reach you immediately with your Secure Access Code. Choose either phone, text message, or email, and click Submit . If you need to update your contact information in order to receive the access code, please call us. 4. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit again. The one-time access code is only valid for 15 minutes. If it expires, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and select I already have a Secure Access Code . 5. You will then be prompted to change your password. For your protection, you will need to create a password that meets the stated security criteria. When finished, click Submit . 6. A view-only online profile screen will appear for your review. It will be grayed- out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed online banking, you will be able to use the Address Change screen to make corrections. Click Submit then OK to continue. 7. You are now presented with a copy of the Online Banking Services Agreement. Read and acknowledge that you agree to the conditions by clicking, I Accept . 8. Next, you will be asked if you would like to register your device. If you register your device, you will not have to generate new secure access code when you use that device in the future. 9. You will then be logged in to online banking.

6

General Information - Logging In

Once you have enrolled as a New User, follow these steps for subsequent logins.

1. Go to our website (www.bankiowabanks.com) and enter your Login ID in the Online Banking Login ID field located in the upper-right corner and click Go . 2. On the next screen, enter your password in the field and click Submit . 3. If you have forgotten your password, click Forgot your password? and select where you would like to receive you secure access code, then follow the instructions to re-establish a password. You may need a secure access code when you login to our online banking system. Secure access codes are needed when a different device is used to access online banking, a different browser or browser version is used to access online banking, or your security certificate or “cookie” has been removed from your device. Secure access codes are single use codes delivered to you via email, phone call or SMS text. What is a secure access code? If this device is “private,” you may want to register to have it recognized for future logins to save time. We do not recommend registering a public device. Should I register my device?

7

General Information - Home

The Home screen will give you an overview of all of your online banking accounts displayed in a comprehensive list with available balances. View account detail by clicking an account name.

1. For account transaction history, click the account name to view the Account Details screen. View details or a check image by clicking “+” next to the transaction. Pending transactions are in red. Select Show Filters for search options.

8

Additional Features - Messages

Our message center allows you to communicate securely with Bank Iowa. Messages can be saved by topic for easy reference. Check here for your alerts; bank replies to your inquiries and bank communications.

To View Your Messages:

1. Messages are displayed at the left side of the screen. 2. You can delete or reply to a message in the upper right corner of the original message, or send a new message by selecting New Conversation . Click on the Messages tab.

9

Bill Pay - Overview

What is more reassuring than being in control of your finances? Staying in control of your bills! With bill pay, you have the ability to stay on top of your monthly finances with utmost ease and turnkey efficiency. Free yourself from the hassle of writing checks and the clutter that comes with traditional ways of paying bills. Online bill pay makes a quick and easy alternative to paying your bills online.

10

Bill Pay - Overview

Click on the Payments tab to begin managing your bills online. Here you will be able to view your payees, pending payments and bill history among other information regarding your online account.

11

Bill Pay - Payees

The person or company to whom you are sending funds is known as the payee. A payee can be almost any company or person you would send a check, like an auto finance company, a cable TV provider or even a lawn care service. It may be convenient to set up a payee to receive payments on a regular basis, such as a loan.

1. Under the Payments menu, click the Add a

Payee button. In the New Template or New Payment drop-down list, click the type you want to create.

3

2. A new window will

pop up. Select whether the payee is a company,

individual or a bank or credit union, then click Next . 3. Fill out the required

information regarding the payee, then click Next .

4. Enter the location

information regarding your payee and click Next . Your payee has now been created and added to your payee list.

12

Bill Pay - Make a Payment

Once you set up your payees, it’s easy to pay your bills quickly. When you click on the Payments tab you will see all of the payees you have established so far. To pay a bill, simply find your payee and fill out the payment information beside the name.

1. Find the payee you want to pay and, using the drop-down menu, select which account you wish to pay from. 2. Type in the Amount to be paid. 3. Using the handy calendar icon beside the blank space, choose the date you want to pay this payee. 4. When finished, click Submit payments .

13

Bill Pay - Recurring Payments

Our recurring payments feature keeps you ahead of your payments that need to be repeated. Setting up a recurring payment takes only a few moments, and saves you from having to remember the same payee every pay period.

1. Click on the Payments tab and find the payee you wish to set up recurring payments for. Choose the Make it Recurring link. 2. A new window will pop up. Choose the Pay from account, along with the Amount , Frequency , payment date and other payment preferences. 3. Click Submit , when finished.

14

Bill Pay - Edit & Cancel Payments

Even after you have set up a payment, you have the ability to edit or cancel your payment up to the time it begins processing. This convenient feature gives you the freedom to change the way you make your payments.

1. To edit or cancel a payment, simply click on the payee from which you would like to edit or cancel a payment. 2. A new window will appear revealing the recent activity for the payee. Click the Edit link towards the bottom of the window. 3. Here you can change the setting of your payment, such as the account you are paying from, the amount or payment date. Once you are done editing the payment, click Submit . If you wish to delete the payment, click the box next to I would like to stop this payment .

15

Bill Pay - Categories

Assign and organize your payees into specific groups to ensure increased convenience when paying your bills.

1. To add a category, go to the My Account tab and click the Add category link. 2. A new window will pop up asking you to name your category. When finished, click Submit . 3. You will see on the right hand side of the screen that your category has been successfully added. 4. If you need to edit your category, simply click the Edit link next to the category name.

16

Bill Pay - View Bill History

View and print bill history and details by entering the appropriate search criteria.

1. Click View More located next to the History panel. 2. Narrow down your search using the provided drop-down menus and options. 3. Click the Search button to see your results. 4. To print the search results for your records, click the Print option.

17

Deposit Check

With our mobile banking app on your Android or iOS device, you can deposit checks into your online banking account by simply snapping a photo of a paper check.

This feature is only available when using our mobile banking app on your mobile device.

1. Choose the account where you wish to make a deposit. 2. Enter the amount, then click Save . 3. Click the Capture Image button. 4. Verify that the front and back images show the top two corners of the check and are legible. 5. Make sure the endorsement on the back of the check is on the left side of the image and has been endorsed properly including your signature and the words, “For Deposit Only at Bank Iowa.”

18

Transactions - Activity Center

The Activity Center shows your online banking transaction activity. Depending on the type of account and access, you can review and cancel unprocessed transactions. Whether individual or recurring transactions, view debits/credits and the status, type, amount, account and date of your online activity.

Click on the Activity Center tab.

1. You can choose to view Individual Transactions or Recurring Transactions by clicking on the corresponding tab. Click the + next to the transaction to view details. 2. Click Show Filters for additional search options, click the triangle icon to expand search options.

19

Transactions - Statements

The Statement feature is a great virtual filing system, saving paper and space in your home or office by allowing you to view and save your statements electronically. You can view an electronic statement in two easy steps.

To View Your Statements:

Click on the Statements tab.

1. To verify that you are able to view a PDF on your computer or tablet, you will need to select the Show PDF button. A PDF will appear with a short code. Type that code into the Verification Code field, then click Verify . 2. Using the drop-down menus, select the Account , Cycle and Image Type for your eStatement, then click Get Statement .

20

Branches

Mapping from your current location, you can click on the Branches or ATMs button to locate nearby Bank Iowa branches and ATMs.

21

Services - Sphere

Sphere allows you to manage your money from your online banking account. Easily create budgets, categorize and track spending habits, and tag your transactions to see where and how you spend your money. View your investment, mortgage, credit card and account balances and transactions in one place, regardless of where you have your accounts. Access Sphere under the Services menu and start taking control of your finances today.

Accounts: View all of your accounts in one place. You can also add a new account at any time. The more accounts you add to Sphere, the better it will be able to track your spending. Transactions: Your transactions are displayed by date range. You can use the arrows on the right and left to scroll through different date ranges to view your transactions. Here you can view transaction details such as: date, payee, category, account and amount. Spending: An interactive pie chart will show you you’re spending, broken down by specify category. Budget: Track your spending. Add targets that will help you better control such expenses as shopping or dining out. When you establish spending targets, you can also schedule notifications via delivery of your choice when you start getting close to your budget limit. Trends: View your spending trends and begin saving for the things you want. Your spending trends can be tracked and displayed on a handy line graph. Debts: View your debts in one location as well as project your pay off date. Net Worth: Sum up your assets and debts. Use pie charts to see how these assets and debts are allocated. Goals: Set a personal financial goal and actively set aside money you wish to go towards that goal.

22

Services - Stop Payment

With online banking, you can initiate a stop check payment request from any device. Visit Activity Center to review the status of your request. The stop payment will remain in effect for six months.

To Initiate a Stop Payment Request :

Click on the Stop Payment tab.

1. Select request type; single or multiple checks. 2. Select an account, check

number, as well as other requested information.

3. Click Send Request .

23

Settings - Profile

If you have a new address, phone number, email or even a new surname, updating your profile is an essential step in order for us to keep up with the changes in your life!

1. To update your profile, enter the correct information in the spaces provided. Click Submit Profile .

24

Settings - Account Preferences

In Account Preferences, you can select name and viewing preferences for your online and text banking accounts. When selecting online, customize your four character account display name in online banking and choose the order preference for viewing. Toggle to the Text button for text banking account preferences. To view an account in text banking, check “enabled.” Customize a four character account nickname to display and choose the order preference for viewing. Click on the Account Preferences tab.

25

Settings - Security Preferences

In Security Preferences, you can change your password, Login ID and update contact options for delivery of your secure access code.

Click on the Security Preferences tab. To Set Up or Change Your Security Preferences:

Change Password: When changing your

password, make sure you follow the guidelines for creating a strong valid password.

Change Login ID: When changing your Login ID, make sure it is at least 1 character long and is no more than 50 characters long.

26

Settings - Alerts

You can create and manage alerts to remind you of important dates, warn you about the status of your accounts, and when certain transactions occur. When you create an alert, you specify the conditions that trigger the alert and delivery options to receive that alert. All alerts will automatically be sent to your online banking account via Secure Messages, regardless of the additional delivery preferences you have established. To edit Security Alert Delivery Preferences , go to Security Alerts under the Settings menu. You can edit specific Account, History, and Transaction alert preferences found in Alerts under the Settings menu. Delivery preferences include:

• • • •

Secure Message within online banking

Phone Number

SMS text message number

Email to an address you specify Create and manage alerts for your accounts. Enable/disable security alerts for account activity and edit delivery preferences for receiving alerts.

To Set Up Alerts:

Click on the Alerts tab.

1. To create an alert, click the Create New Alert button. 2. To view details of an already existing alert, choose the Click to view details link on the left of the alert.

27

Settings - Text Enrollment

Once enrolled in text banking, you can check balances, review account history and transfer funds from your online banking account using any text enabled device. To enroll, click Text Enrollment under the Settings menu.

To Enroll in Text Banking :

Click on the Text Banking tab.

1. The first step, turn the Text Enrollment button from OFF to ON . 2. Enter your phone/SMS text number . 3. Read the terms and conditions and check the Agree to Terms box. 4. Click Save to complete enrollment. 5. To enable your account to be viewed in text banking, visit Account Preferences under the settings menu. Check enabled , customize a five character account nickname to display and choose the order preference for viewing.

Text Command Options to 226563 for the Following Information:

BAL or BAL

Request account balance Request account history

HIST

XFER

Transfer funds between accounts

LIST

Receive a list of keywords

HELP

Receive a list of contact points for information on text banking Stop all text messages to the mobile device (for text banking and SMS alerts/notifications)

STOP

28

Settings - Mobile Authorizations

Mobile Authorizations is an extra security measure to ensure no one but you is accessing your account.

To Set Up Mobile Authorizations :

Click on the Mobile Authorizations tab.

1. Enter any 4 digit code in the Mobile Authorization Code field. You will need this code to make transfers and approve transactions using your mobile device. 2. Choose the transaction types for which you agree to be an eligible approver. 3. Click Submit when finished.

29

Settings - Address Change

It is important to maintain current contact information on your account. You can access this Address Change form under the Settings menu. To update your secure access code delivery information click on Security Preferences under the Settings menu and choose the Secure Delivery tab. To update your mobile number used for mobile alerts click on Edit Delivery Preferences in Security Alerts found in Alerts under the Settings menu.

To Change Your Address:

1. Update your contact information and click Submit . Click on the Address Change tab.

30

Settings - Statement Delivery

You can choose how you would like your statements delivered for each of your accounts with a few, quick selections.

Click on the Statement Delivery tab.

1. When selecting eStatement, you will be prompted to review our eStatement Delivery Agreement. 2. For each account listed, select the Delivery Type using the drop-down menu. 3. Verify that the email address associated with this account is the one you to want to use before proceeding. If it is not, click on the to add a new email address. 4. Click Save when finished.

31

LIVE IOWA. WORK IOWA. BANK IOWA. bankiowabanks.com