Spring 2017 Hardlines Strategies

Off to a Good Start Meeting regularly with your team sets everyone up for success and starts the day off on the right foot. Have a morning huddle every day or every week, and communicate sales goals and any special events or promotions. Be sure to ask if anyone has any questions, and encourage open discussion of any challenges or issues that aren’t personnel-related. scheduling processes can be a big time and money saver. When developing a new schedule, refer to the same week from the previous year, and be sure to schedule labor based on sales per hour. Make sure to accommodate breaks as well, and keep in mind any events or holidays that may affect the traffic in your area. Right on Schedule Analyzing your payroll and

out baskets. Compare average ticket sales between shoppers who were handed baskets and those who weren’t to see the difference. Working Toward a Goal At the start of the day, or even the week, alert employees to daily sales goals. Keep the goal in a prominent place in the break room or at checkout. Before you bring on seasonal help for the busy seasons, distribute employee surveys to get their take on how the store could benefit from any additional staffing.

Compare traffic and sales to the same day the previous year and the same day of the week from the previous week. Establish an average ticket sale goal and an overall daily goal for employees to keep in mind as they help customers. Hiring Good Employees Survey Says Encouraging open and honest dialogue with your employees goes a long way in cementing employee loyalty. Before you bring on seasonal help for the busy seasons, distribute employee surveys to get their take on how the store could benefit from any additional staffing. Let your employees know their feedback is taken very seriously and is used to evaluate and improve the work environment, as well as any store processes and procedures that are in place.

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