2018-F150-Owner's Manual

SYNC™3

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible solution

To listen to Apple devices through USB, select AirPlay from the devices Control Center, then select Dock Connector. To listen to Apple devices through Bluetooth Stereo, select AirPlay from the devices Control Center, then select SYNC.

SYNC 3 does not display the song informa- tion, repeat, or shuffle buttons.

The device or media player is incompatible.

Connect a compatible device or media player.

Wi-Fi Issues

Issue

Possible cause

Possible solution

Password error. Failed connec- tion.

Verify password.

Weak signal.

Check for a poor Wi-Fi signal.

Multiple Access points within range with the same SSID. Weak signal probably due to distance from the hotspot, obstruction or high interference.

Use a unique name for your SSID, don’t use the default name unless it contains a unique identifier, such as part of the MAC address. Position the vehicle close to the hotspot with the front of the vehicle facing the hotspot direction and remove obstacles if possible. OtherWi-Fi, Bluetooth,microwave and cordless phones may cause interfer- ence. If the vehicle is equipped with heated windshield, try positioning the vehicle so that the windshield is not facing the hotspot. If you havemetallicwindowtinting but not on the windshield, position the vehicle to face the hotspot. If all windows are tinted, you can open thewindows in the direction of the hotspot if that is feasible. Try to remove other obstructions that may impact signal quality such as opening the garage door.

Disconnecting after successful connection.

Poor signal seen by SYNC 3 despite being near a hotspot.

There may be an obstruction between SYNC 3 and the hotspot.

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F-150(TFC)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201709,SecondPrinting