Communications Office Process Maps
Public UƟliƟes CommunicaƟon Office Process Maps
City of Raleigh Public Utilities Department 5210-Communication Office Business Process Maps
Table of Contents
Internal Employee Email ................................................................................................................................ I Internal Newsletter ....................................................................................................................................... II Citizen Concern ............................................................................................................................................ III City Manager Report.................................................................................................................................... IV News Release ................................................................................................................................................ V Internal Communication Decision ............................................................................................................... VI Website Articles .......................................................................................................................................... VII CAC Meetings............................................................................................................................................. VIII Marlin........................................................................................................................................................... IX Print Services................................................................................................................................................. X Utility Bill Inserts .......................................................................................................................................... XI Promotion Request ..................................................................................................................................... XII Community Events Partcipation ................................................................................................................ XIII Plant Tours ................................................................................................................................................. XIV
3 KEY SUPPLIERS
SUPPLIER 1 Engagement Event Collection
SUPPLIER 2 Requestor
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Draft E‐Mail
ACTIVITY 2 Assistant Director Reviews and Provides Feedback
ACTIVITY 3 Update Draft
ACTIVITY 4 Requestor Provides Approval
ACTIVITY 5 Distribute E‐Mail
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 Requestor
CUSTOMER 2 PU Employees
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Carolyn Dumas Internal Employee Email
2.05.P01.T04
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Engagement Event Collection
1
1
Rqstr
Requestor * Director * Assistant Director
2
2
Retirement Awareness
Email Request
3
3
Tn
Draft E-Mail
4
4
Word
ComDir
Email Draft
5
5
Submit for Review Tn
6
6
Outlook
ComDir
Email Draft
7
7
8
8
9
9
3
AD
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D
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F
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Process Reference:
Process Name:
Carolyn Dumas Internal Employee Email
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1
1
3
Tn
Review
2
2
Local machine
AD
Reviewed Email Draft
3
3
Tn
Reply with Feedback
4
4
Outlook
AD
Reviewed Email Draft
5
5
6
6
7
7
3.01
ComDir
Tn
Update Draft
8
8
Word
ComDir
Final Email Draft
9
9
4
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Process Reference:
Process Name:
Carolyn Dumas Internal Employee Email
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1
1
4
Requested Email?
2
No
2
4.01
Yes
Tn
Send Draft to Requestor
3
3
ComDir
Requestor Approve?
4
No
4
4.01
3.01
Yes
Tn
Distribute E-Mail
5
5
Outlook
ComDir
Final Email Draft
6
6
7
7
8
8
PU DL
9
9
End
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Process Reference:
Process Name:
Carolyn Dumas Internal Employee Email
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3 KEY SUPPLIERS
SUPPLIER 2 Com. Team Monthly Meeting
SUPPLIER 1
SUPPLIER 3
ACTIVITY 1 Review & Edit Articles
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Oversee Deadlines
ACTIVITY 3 Compile Draft
ACTIVITY 4 Submit Draft for Review
ACTIVITY 5 Distribute Newsletter
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1
CUSTOMER 2 P Employees
CUSTOMER 3
Carolyn Dumas Internal Newsletter 3 KEY CUSTOMERS
Process Reference:
Process Name:
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1
1
DRCMT Div. Rep & Com. Team
2
2
Monthly Meetings
Articles
3
3
Tn
Review Articles
4
4
ComSpc
Tn
Oversee Deadlines
5
5
ComSpc
Tn
Compile Draft
6
6
Local Machine
ComSpc
Draft Newsletter
7
7
Layout Newsletter Tn
8
8
Local Machine
ComSpc
Formatted Newsletter
9
9
3
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D
E
F
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Process Reference:
Process Name:
Carolyn Dumas Internal Newsletter
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1
1
3
Tn
Submit Draft for Review
2
2
Outlook
ComSpc
Draft Newsletter
3
3
4
4
5
5
CCAD
Tn
Review Draft
6
6
Local Machine
CCAD
Reviewed Newsletter
7
7
8
8
9
9
4
A
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Process Reference:
Process Name:
Carolyn Dumas Internal Newsletter
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1
1
4
Provide Feedback Tn
2
2
Outlook
CCAD
Reviewed Newsletter
3
3
4
4
5
5
ComSpc
6
Yes
6
5
Approve Draft?
7
No
7
Tn
Correct Draft
8
8
ComSpc
9
9
3
A
B
C
D
E
F
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Process Reference:
Process Name:
Carolyn Dumas Internal Newsletter
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1
1
5
Tn
Distribute
2
2
Outlook
ComSpc
Approved Newsletter
3
3
4
4
5
5
ComOff
PU DL
Print Newsletter?
6
No
6
END
Yes
Tn
7
7
Publisher
ComSpc
Approved Newsletter
8
8
9
9
END
A
B
C
D
E
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Process Reference:
Process Name:
Carolyn Dumas Internal Newsletter
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3 KEY SUPPLIERS
SUPPLIER 1
SUPPLIER 2
SUPPLIER 3
Citizen
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Review Complaint
ACTIVITY 2 Categorize Complaint
ACTIVITY 3 Notify Investigator for Complaint
ACTIVITY 4 Draft response to Citizen
ACTIVITY 5 Advise City Manager’s Office if Needed
ACTIVITY 6
ACTIVITY 7
CUSTOMER 3 City Manager’s Office
CUSTOMER 1 Customer Care
CUSTOMER 2
Citizen
Carolyn Dumas Citizen Concern 3 KEY CUSTOMERS
Process Reference:
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1
1
Citizen
2
2
Complaint
3
3
Review Complaint Tn
4
4
CmAdm
Current Complaint?
5
No
5
3
Yes
Tn
Route to Call Center
6
6
CmAdm
7
7
Customer Care Process
8
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9
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Process Reference:
Process Name:
Carolyn Dumas Citizen Concern
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1
3
Tn
Categorize complaint
2
2
CmAdm
Tn
Notify to Investigate
3
3
Outlook
CmAdm
Complaint
4
4
5
5
6
6
AppPrty
Citizen Notified?
7
Yes
7
4
No
Draft response to citizen Tn
8
8
Local Machine
CmAdm
Citizen Response
9
9
4
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Process Reference:
Process Name:
Carolyn Dumas Citizen Concern
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1
1
4
CMO the Requestor?
2
No
2
End
Yes
Tn
Advise of action taken
3
3
Outlook
Complaint and response
4
4
5
5
6
6
CMO
7
7
8
8
9
9
End
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Process Reference:
Process Name:
Carolyn Dumas Citizen Concern
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3 KEY SUPPLIERS
SUPPLIER 1 Event or Project Collection
SUPPLIER 2 Requestor
SUPPLIER 3
ACTIVITY 1 Edit into talking points
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Return to Submitter
ACTIVITY 3
ACTIVITY 4
ACTIVITY 5
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 City Manager
CUSTOMER 2 Requestor
CUSTOMER 3
Carolyn Dumas Ctiy's Manager Report 3 KEY CUSTOMERS
Process Reference:
Process Name:
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Event or Project Collection
1
1
Rqstr
2
2
Item to be placed in the City’s Manger Report
Big Event, CIP Project
3
3
Edits into Talking Points Tn
4
4
CmAdm
Tn
Return to Submitter
5
5
Outlook
CmAdm
Talking Points for City Manager
6
6
7
7
8
8
Rqstr
9
9
End
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D
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Process Reference:
Process Name:
Carolyn Dumas Ctiy's Manager Report
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3 KEY SUPPLIERS
SUPPLIER 1 Internal Comm. Decisions
SUPPLIER 2 Staff Requestor
SUPPLIER 3
ACTIVITY 1 Research press release vicinity
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Craft news release
ACTIVITY 3 Publish news release through GovDelivery
ACTIVITY 4 Issue release on schedule
ACTIVITY 5 Forward copy of release to requestor
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 Rate Payers
CUSTOMER 2 Staff Requestor
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Carolyn Dumas News Release
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1
1
Staff
2
2
Request for News Release
3
3
Tn
Research press release vicinity
4
4
CmSpc
Template
5
5
Craft news release Tn
News Release
6
6
CmSpc
Templates * Covers Main Events * Located
Send to Requestor Tn
7
7
CmSpc
Time Factor * If event allows send to requestor
Paste release into news release template Tn
8
8
GovDelivery
CmSpc
News Release
9
9
3
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Process Reference:
Process Name:
Carolyn Dumas News Release
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1
3
Tn
Issue release on schedule
2
2
GovDelivery
CmSpc
Scheduled News Release
3
3
Notifies that release was distributed correctly
Tn
Notification of Distribution
4
4
GovDelivery
5
5
6
6
CmAdm
7
7
8
8
9
9
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Process Reference:
Process Name:
Carolyn Dumas News Release
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1
1
3
Tn
Forward to Requestor
2
2
Outlook
CmSpc
Notification of Distribution
3
3
4
4
5
5
Rqstr
6
6
7
7
8
8
9
9
End
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Process Reference:
Process Name:
Carolyn Dumas News Release
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3 KEY SUPPLIERS
SUPPLIER 1
SUPPLIER 2
SUPPLIER 3
Staff Request
ACTIVITY 1 Determine Impact of Event
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Create Press Release
ACTIVITY 3 Post Press Release Online
ACTIVITY 4 Send Notification to Interested Parties
ACTIVITY 5 Verify Schools in Vicinity
ACTIVITY 6 Verify Merger or Downtown Interested Parties
ACTIVITY 7
CUSTOMER 1 Press Release
CUSTOMER 2 Requestor
CUSTOMER 3 City Departments
3 KEY CUSTOMERS
Process Reference:
Process Name:
Carolyn Dumas Internal Communication Decisions
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1
1
Staff
2
2
Tn
Review Notification
Notification of Event
3
3
CmAdm
Long Term/High Impact Event?
4
Yes
4
3
No
Tn
Check for Other Events
5
5
Tn
Forward to Call Center for FYI
6
6
Outlook
CmAdm
Notification of Event
7
7
8
8
9
9
END
CallCntr
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Process Reference:
Process Name:
Carolyn Dumas Internal Communication Decisions
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1
3
2
2
News Release
News Release
3
3
PR on Web/ Social Media?
Press Relase
4
Yes
4
4
No
5
No
5
4
Critical?
Yes
Tn
Notify communications
6
6
Outlook
CmAdm
Importance of presence on Web/ Social Media
7
7
8
8
9
9
4
Comm
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Process Reference:
Process Name:
Carolyn Dumas Internal Communication Decisions
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1
1
4
Tn
Notify Interested Parties
2
2
Outlook
CmAdm
Interested Parties * CAC(s)
* GoRaleigh, Trans. Ser., SWS, RPD, RFD, ECC Sup. DL, CMO, Council Off. & CCB
Press Release
3
3
4
4
5
5
IntPrt
Schools in Vincinty?
6
No
6
5
Tn
Contact Wake County Schools
7
7
CmAdm
Wake County Schools * Transportation Dept, Centralized Ops
8
8
9
9
5
A
B
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D
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Process Reference:
Process Name:
Carolyn Dumas Internal Communication Decisions
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1
5
Location Downtown?
2
No
2
5.01
Yes
Contact Downtown Raleigh Alliance Tn
3
3
CmAdm
4
4
END
5
No
5
5.01
END
Merger Town?
Yes
Tn
Notify Merger Community Contacts DL
6
6
Outlook
CmAdm
Press Release
7
7
8
8
9
9
END
MrgTwn
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Process Reference:
Process Name:
Carolyn Dumas Internal Communication Decisions
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3 KEY SUPPLIERS
SUPPLIER 1
SUPPLIER 2 Requestor
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Edit Article
ACTIVITY 2 Requestor approves and give location
ACTIVITY 3 Import photos into website
ACTIVITY 4 Place article into website
ACTIVITY 5 Communication Approves
ACTIVITY 6 Review and submit screen shot to requestor
ACTIVITY 7
CUSTOMER 1
CUSTOMER 2 Requestor
CUSTOMER 3
Carolyn Dumas Website Articles 3 KEY CUSTOMERS
Process Reference:
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B
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D
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1
1
Rqstr
2
2
Request for Web Article
3
3
Tn
Edit Article
4
4
Local Machine
ComDir
Edited Article
5
5
2.01
Tn
Submit Article to Requestor for Approval
6
6
Local Machine
Article for Review
7
7
8
8
9
9
3
Rqstr
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D
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Process Reference:
Process Name:
Carolyn Dumas Website Articles
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1
3
text
2
2
Review Response Tn
Approval Status and Location of Article
3
3
ComDir
Article Approved?
4
No
4
2.01
Tn
Import Photos
5
5
Alfresco
ComDir
Uploaded Phots
6
6
Tn
Copy article content to page
7
7
Alfresco
ComDir
Web Article
8
8
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9
4
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B
C
D
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Process Reference:
Process Name:
Carolyn Dumas Website Articles
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Uploaded Phots
1
1
4
Tn
Link imported photos
2
2
Alfresco
ComDir
Completed Web Article
3
3
Main Page Article?
4
No
4
5.01
Yes
Tn
Submit for Approval
5
5
Outlook
ComDir
Completed Web Article
6
6
4.01
7
7
8
8
ComAd
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9
5
A
B
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D
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Process Reference:
Process Name:
Carolyn Dumas Website Articles
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1
5
2
No
2
6
Approve Article?
Yes
Tn
Provide screenshot to requestor
3
3
Outlook
ComDir
Screenshot of Article
4
4
5.01
5
5
6
6
Rqstr
7
7
8
8
9
9
End
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Process Name:
Carolyn Dumas Website Articles
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6
Correct main page article Tn
2
2
Alfresco
ComDir
Correct Article
3
3
4
4
5
5
6
6
7
7
8
8
9
9
4.01
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B
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Process Name:
Carolyn Dumas Website Articles
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3 KEY SUPPLIERS
SUPPLIER 1
SUPPLIER 2 Requestor
SUPPLIER 3
CAC Meeting Request
ACTIVITY 1 Contacts CAC Chair to Inquire about Request, Dates & Times
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Schedule Meeting
ACTIVITY 3 Create Meeting Materials
ACTIVITY 4 Send Reminder & Materials
ACTIVITY 5
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1
CUSTOMER 2 Requestor
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Carolyn Dumas CAC Meetings
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1
1
Rqstr
2
2
CAC Meeting Request
3
3
Tn
Contact CAC Chair
4
4
Outlook
ComDIr
Notify of request, inquire about dates, times and equipment
5
5
6
6
7
7
CACChr
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9
3
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Process Reference:
Process Name:
Carolyn Dumas CAC Meetings
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1
1
CACChr
2
2
Dates/Times and Equipment
3
3
Notify requestor of dates/times Tn
4
4
Outlook
ComDir
Dates/Times and Equipment of CAC Meeting
5
5
6
6
7
7
Rqstr
8
No
8
Dates Work?
Yes
9
9
4
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Process Reference:
Process Name:
Carolyn Dumas CAC Meetings
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B
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1
1
4
Schedule Meeting Tn
2
2
Outlook
ComDir
Meeting Request
3
3
Tn
Create meeting materials
4
4
Local machine
ComDir
Handouts/Meeting Materials
5
5
Send reminder to requestor Tn
6
6
Outlook
ComDir
Reminder/ Handouts/Meeting Materials
7
7
8
8
9
9
End
Rqstr
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Process Reference:
Process Name:
Carolyn Dumas CAC Meetings
2.05.P01.T04
Revision:
Process Owner:
Page:
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4 of 4
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
3 KEY SUPPLIERS
SUPPLIER 1
SUPPLIER 2 Requestor
SUPPLIER 3
Marlin Communication Request
ACTIVITY 1 Review and Approve Request
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Create Communication
ACTIVITY 3 Set Dates
ACTIVITY 4 Publish Communication
ACTIVITY 5
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 PU Employees
CUSTOMER 2 Requestor
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Carolyn Dumas Marlin
2.05.P01.T04
Revision:
Process Owner:
Page:
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www.raleighnc.gov
IX
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1
1
Rqstr
2
2
Marlin Comm. Request
3
3
Tn
Review request
4
4
ComDir
Approve Request?
5
Yes
5
3
No
Notify requestor of disapproval Tn
6
6
Outlook
ComDir
Disapproval Notice
7
7
8
8
9
9
End
Rqstr
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F
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Process Reference:
Process Name:
Carolyn Dumas Marlin
2.05.P01.T04
Revision:
Process Owner:
Page:
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© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
3
Tn
Create Communication
2
2
Marlin Portal
ComSpc
Communication
3
3
4
No
4
3.01
4
Template Exist?
Yes
Tn
Set Dates
5
5
Marlin Portal
ComSpc
Scheduled Communication
Communication
6
6
Tn
Publish
7
7
Marlin Portal
ComSpc
Published Communication
8
8
9
9
End
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Process Reference:
Process Name:
Carolyn Dumas Marlin
2.05.P01.T04
Revision:
Process Owner:
Page:
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© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
4
Tn
Create template
2
2
Publisher
ComSpc
New Template
3
3
Tn
Open template
4
4
Marlin Portal
ComSpc
New Marlin Template
5
5
6
6
7
7
8
8
9
9
3.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Marlin
2.05.P01.T04
Revision:
Process Owner:
Page:
A
4 of 4
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
3 KEY SUPPLIERS
SUPPLIER 1
SUPPLIER 2 Requestor
SUPPLIER 3
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 1 Review Request
ACTIVITY 2 Submit to Print Services for Design and Proof
ACTIVITY 3 Submit Proof to Requestor for Apprvoal
ACTIVITY 4 Submit to Print Services for Production
ACTIVITY 5
ACTIVITY 6
ACTIVITY 7
CUSTOMER 1 Print Services
CUSTOMER 2 Print Services
CUSTOMER 3
3 KEY CUSTOMERS
Process Reference:
Process Name:
Carolyn Dumas Print Services
2.05.P01.T04
Revision:
Process Owner:
Page:
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www.raleighnc.gov
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1
1
Reqstr
2
2
Tn
Print Service Request
Review Print Service Request
3
3
Business Card Request?
4
Yes
4
3
ComDir
No
Tn
Create Draft
5
5
Tn
Submit Draft
6
6
Local Machine
ComDir
Print Draft
7
7
8
8
9
9
4
PrtSrv
A
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E
F
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Process Reference:
Process Name:
Carolyn Dumas Print Services
2.05.P01.T04
Revision:
Process Owner:
Page:
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© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
3
Tn
Complete Print Service Form
2
2
Excel
ComDir
Completed Print Service Excel Sheet
3
3
Send Excel Sheet to Print Services Tn
4
4
Outlook
ComDir
Completed Print Service Excel Sheet
5
5
6
6
7
7
PrtSrv
8
8
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Print Services
2.05.P01.T04
Revision:
Process Owner:
Page:
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www.raleighnc.gov
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1
1
4
PrtSrv
2
2
Proof
3
3
Forward Proof to Requestor Tn
4
4
Outlook
ComDir
Proof
5
5
6
6
7
7
Rqstr
Proof Approved?
8
No
8
6
Yes
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Print Services
2.05.P01.T04
Revision:
Process Owner:
Page:
A
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© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
5
Tn
Submit for Production
2
2
ComDir
3
3
Print Services
4
4
Print Services
5
5
6
6
Tn
Receive Print Order
7
7
ComDir
Notify Requestor Tn
8
8
ComDir
9
9
End
A
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Process Reference:
Process Name:
Carolyn Dumas Print Services
2.05.P01.T04
Revision:
Process Owner:
Page:
A
5 of 6
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
6
Request Additional Changes Tn
2
2
Outlook
ComDir
Proof
3
3
4
4
5
5
PrtSrv
6
6
7
7
8
8
9
9
4
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Print Services
2.05.P01.T04
Revision:
Process Owner:
Page:
A
6 of 6
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
3 KEY SUPPLIERS
SUPPLIER 1 Department/ artner Communities
SUPPLIER 2 Your Service Connection Article Creation
SUPPLIER 3
ACTIVITY 1 Gather/Compile Articles
7 KEY ACTIVITIES 3 KEY INPUTS 3 KEY OUTPUTS
ACTIVITY 2 Proofread and Edit Articles
ACTIVITY 3 Assistant Director Approval
ACTIVITY 4 Submit to City Communications for Graphic Design
ACTIVITY 5 Submit to Print Vendor
ACTIVITY 6 Approve Proof
ACTIVITY 7
CUSTOMER 1 Rate Payer
CUSTOMER 2 Print Vendor
CUSTOMER 3
Carolyn Dumas Utility Bill Inserts 3 KEY CUSTOMERS
Process Reference:
Process Name:
2.05.P01.T04
Revision:
Process Owner:
Page:
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1 of 13
XI
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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Service Connection Article Creation
1
1
Insert Creation Process
2
2
Articles/Graphics
Articles/Graphics
3
3
4
4
10
Tn
Compile Articles with Graphics
5
5
Local Machine
ComDir
Compiled Article(s)
6
6
Tn
Proofread
7
7
ComDir
8
8
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
2 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
B
C
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F
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1
1
3
Submit to City Communications Tn
2
2
Outlook
ComDir
Proofread Compiled Articles
3
3
4
4
5
5
CmAdm
Review Submitted Articles Tn
6
6
Local Machine
CmAdm
Proofread Compiled Articles
7
7
8
No
8
4
Approve?
Yes
9
9
5
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
3 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
4
Tn
Notify of disapproval
2
2
Outlook
CmAdm
Disapproved Articles
3
3
4
4
5
5
ComDir
Tn
Correct Disapproved Articles
6
6
Local Machine
ComDir
7
7
8
8
9
9
3
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
4 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
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F
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1
1
5
Forward to Graphic Designers Tn
2
2
Outlook
ComAd
Approved Articles
3
3
4
4
5
5
GrpDsnr
Tn
Create Proof
6
6
5.01
GrpDsnr
Article Proof
7
7
8
8
9
9
6
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
5 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
6
Forward proof for approval Tn
2
2
Outlook
GrpDsnr
Article(s) Proof
3
3
4
4
5
5
ComDir
Perform 2 nd Round of Edits Tn
6
6
Local Machine
ComDir
Edited Proofed Articles
Article(s) Proof
7
7
8
8
9
9
7
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
6 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
B
C
D
E
F
G
1
1
7
Submit Articles to Authors Tn
2
2
Outlook
ComDir
Article(s) Proof
3
3
4
4
5
5
Arthr
Proof Approved?
6
No
6
5.01
Final Print version created Tn
7
7
GrpDsnr
Tn
Web version created
8
8
GrpDsnr
9
9
8
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
7 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
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E
F
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1
1
8
Distribution Type?
2
Web
2
9
Tn
Submit to Utility Bill Print Vendor
3
3
8.01
ComDir
Tn
Review Print vendor Proof
4
4
ComDir
5
Yes
5
Approve?
Insert Printing Process
No
Tn
Notate Errors in Proof
6
6
ComDir
7
7
8
8
9
9
8.01
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
8 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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1
1
9
Tn
Properties assigned
2
2
ComSpc
Posted to the web Tn
3
3
Alfresco
Web version article(s)
Web Article
4
4
5
5
6
6
7
7
8
8
9
9
End
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
9 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
B
C
D
E
F
G
1
1
10
Tn
Edit received insert drafts
2
2
Local Machine
ComDir
Edited Insert Drafts
3
3
Submit to Assistant Director Tn
4
4
Outlook
ComDir
Assistant Director * Assigned AD is Kenny Waldroup
Edited Insert Drafts
5
5
6
6
7
7
AsstDir
Tn
Review edited articles
8
8
AsstDir
9
9
11
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
10 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
B
C
D
E
F
G
1
1
11
Articles Approved?
2
No
2
13
Yes
Notify City Communications Tn
3
3
Outlook
ComDir
Edited Inserts
4
4
5
5
6
6
ComAd
Submit to Print Vendor for Quote Tn
7
7
ComDir
8
8
9
9
12
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
11 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
B
C
D
E
F
G
1
1
12
Tn
Send Quote to Requestor
2
2
Outlook
ComDir
Insert Quote
3
3
4
4
5
5
Reqstr
Tn
Review Quote
6
6
Reqstr
7
No
7
End
Approve?
8
Yes
8
9
9
Insert Printing Process
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
12 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
A
B
C
D
E
F
G
1
1
13
Notify requestor of edits Tn
2
2
Outlook
ComDir
Draft Insert with Marked Edits
3
3
4
4
5
5
Rqstr
6
6
7
7
8
8
9
9
10
A
B
C
D
E
F
G
Process Reference:
Process Name:
Carolyn Dumas Utility Bill Inserts
2.05.P01.T04
Revision:
Process Owner:
Page:
A
13 of 13
© 2017 Business Enterprise Mapping, LLC.
www.raleighnc.gov
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