PM Online Booklet

GENERAL MANAGER

Having over 35 years in the Real Estate industry specific to Property Management, Jen Romney has experienced all the highs and lows of the industry, including the evolution of Property Management from a paper driven service to one which is now powered by technology and mobility. What has not changed in the past 35 years is the Customer and the Clients expectation of a level of service. It is Jen’s true passion to be able to lead a team of great Property Managers to deliver this customer service expectation every day at Realestate 88. Jen prides herself on making a positive and lasting impression. She counts empathy, being a good listener, assertiveness and having a solid understanding of tenancy legislation as her key qualities. Her main focus is ensuring her team are protecting the landlord’s investment, while ensuring tenants are looked after in a fair and equitable manner. Jen brings her years of experience both as a Property Manager, Team Leader and professional staff trainer to Realestate88 to work alongside the Asset Management Team. Mentoring and training the team on Company policies and procedures ensures that Realestate 88’s expected level of Customer service, is delivered with confidence and with the professionalism that Realestate88 are renowned for. Delivering Excellence in service is what drives Jen, and having a fantastic team working with her to achieve this is what excites her most. To be leading the Asset Management team at Realestate 88 gives Jen great pride, knowing Realestate 88 are Perth’s Inner City property specialists.

WHAT WE DO

At Realestate 88, we aim to be the best. We handle every part of the property management process with diligence and care.

From your first contact with us, we will provide a clear and structured plan for your investment, including:

Preparing the home for the rental market

Lease document preparation and execution

Professional photography and copywriting

Ingoing handover to new tenant

Advertising across online and print media

Collection of rent

Home opens and inspections

Lodgement of Bond monies

Careful tenant selection process

Property Condition Reports

Routine Inspections & reporting

Ensure appropriate insurance cover is implemented, lodge and oversee claims

Rent reviews, lease expiries

Serve notices and prepare applications in line with Residential Tenancies Act

Maintenance and consistent follow-up

Arrange quotes, liaise with professional tradespeople as required

End of month reporting

Final Bond Inspections

Payment of authorized accounts and statutory charges

Bond disposal and refund coordination

Jen Romney General Manager M: 0488 668 227 E: gm@re88.com.au

Disbursement of Rental income, monthly statements

Reletting & Lease Renewal documentation

Throughout the whole process, we provide open lines of communication to you the Landlord- ensuring your spare time is spent on YOU!

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