P&P August 2015

TODAY’S EXPERTISE FORTOMORROW’S SOLUTIONS

contents www.aphsa.org

Vol. 73, No. 4 August 2015

features

20

8

It’s in the Cloud Innovative approaches to improving child welfare outcomes

7 Avoidable Legal Mistakes Child Protective Services Investigators Make

22

Using Data to Move Social Services into the 21st Century

12

Framing the Transformation

How emerging trends led to a change management toolkit for agency and association leaders

16

2,400 iPads. 1 Agency. 5 real-world lessons to strengthen your mobile-enabled workforce

departments

3 Director’s Memo

24 MyTurn

30 Partnering for Impact The Nightingale Medical Respite Program

Pathways to create opportunities and advance equity

“The time has come,” the Walrus said …

5 From the Field

26 Technology Speaks

31 Association News Update from NSDTA

Credibility that grows with honesty and time

“Drag-free drift” in delivering human services

40 Our Do’ers Profile

6 From Our Partners

27 The curious case of user adoption

Rachael Wong, director of the Hawaii Department of Human Services

How technology can impact health and human services There’s no such thing as an IT project … only business projects with IT components

28 The FieldWorks

Wisconsin’s modernization efforts in child care regulation

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August 2015   Policy&Practice