Capital Equipment News October 2015

COVER STORY

Time is money when it comes to operational downtime.

Scania South Africa maintains a 95 % parts availability in its wholesale network. Repair work and parts have a one year warranty.

needs to be taken into consideration. These include, but are not limited to, a customer’s expected fuel consumption, route topogra- phy, engine hours and driver training. “Once Scania has a complete understanding of customers’ needs we can ensure that they are fully covered with the exact insurance solution. This is essential for customers as their cover is connected to their total oper- ating cost, which we’d like to minimise as much as possible,” states Felix. Once everything is in place Scania can monitor customers’ operations through its fleet management system and transport solution to ensure that as customers’ op- erations grow their insurance cover evolves accordingly. It is recommended that vehicle and body are insured as it is common to have a body that costs several times the value of the vehicle. In addition, the insur- ance solution covers liability and goods in transit. The insurance solution can be divided into three parts; protection of an asset, peace of mind for damage caused to property and protection of cash flow. There are various ways of underwriting a comprehensive motor insurance policy which will be taken into ac- count when preparing the Scania Insurance Solution for the client. The comprehensive motor insurance option covers own damage, fire, theft, windscreen and third party cover.

The territorial limits included in Scania’s of- fering are South Africa, Lesotho, Swaziland, Botswana, Namibia, Mozambique, Zimba- bwe, Zambia, Malawi and the Democratic Republic of Congo (up to Lubumbashi). Sca- nia offers the choice of several quote options which comprise a conventional quote, a burning costs quote, an aggregate quote and a low claims bonus option. Scania’s comprehensive insurance solu- tions cover more than what most customers are used to when it comes to casualty and collision insurance. The entire Scania or- ganisation – from Scania Parts and Scania Assistance, to its workshops and insurance specialists – assists in getting customer vehicles repaired and back on the road as soon as possible. Scania’s Insurance Solution means that cus- tomers can have rapid claim, administration and sales processed at any of its dealerships across the country. Transporters already fa- miliar with Scania customer service will en- joy a seamless crossover experience while clients new to the brand should have more than their expectations met. At the outset of securing a policy, clients can expect a full needs analysis to be completed. Following this, a transport related product can be suit- ably matched to their requirements and any additional policies tailor-made to optimise their cover and, more importantly, their total operating cost. All insurance solution policies

Scania insurance manager, Belinda Felix.

are based on the transport policy that is a standard industry minimum requirement.

The new insurance solution was introduced at the beginning of September following a national road show. Scania plans to expand the solution footprint into Africa and is final- ising the processes and procedures that will allow for it to be implemented in sub-Sa- haran Africa commencing with launches in Botswana and Namibia in the near future. At the same time more niche and value-add products will be introduced to customers. The insurance solution connects to oth- er Scania products and services such as finance, fleet management services and driver training all of which enable custom- ers to achieve their desired total operating economy. b

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CAPITAL EQUIPMENT NEWS OCTOBER 2015