Weekly KPI

–°ustomer satisfaction

02/24/2016

Customer satisfaction (last 7 weeks) Week (Mon-Sun) (Ticket Solved) % Satisfaction Score

Weekly Bad satisfactions Ticket Id

% Satisfaction Score

W1 W2 W3 W4 W5 W6 W7

217906 218947 219877 220042

100% 93% 94% 89% 96% 92% 92%

0% 0% 0% 0%

Satisfaction by weekday Date (Ticket Solved) % Satisfaction Score# Satisfied

# Unsatisfied

% Dissatisfaction Score

02/15/2016 02/16/2016 02/17/2016 02/18/2016 02/19/2016 02/20/2016 02/21/2016

100% 88% 100% 100% 93% 50% 100%

8 7 4 2 14

0 1 0 0 1 2 0

0.0% 12.5% 0.0% 0.0% 6.7% 50.0% 0.0%

2 7

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