Weekly KPI
Сustomer satisfaction
02/24/2016
Customer satisfaction (last 7 weeks) Week (Mon-Sun) (Ticket Solved) % Satisfaction Score
Weekly Bad satisfactions Ticket Id
% Satisfaction Score
W1 W2 W3 W4 W5 W6 W7
217906 218947 219877 220042
100% 93% 94% 89% 96% 92% 92%
0% 0% 0% 0%
Satisfaction by weekday Date (Ticket Solved) % Satisfaction Score# Satisfied
# Unsatisfied
% Dissatisfaction Score
02/15/2016 02/16/2016 02/17/2016 02/18/2016 02/19/2016 02/20/2016 02/21/2016
100% 88% 100% 100% 93% 50% 100%
8 7 4 2 14
0 1 0 0 1 2 0
0.0% 12.5% 0.0% 0.0% 6.7% 50.0% 0.0%
2 7
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