eKourier July 2013

FEATURES 2013 Organisational Cultural Inventory (OCI)

Customer Feedback “Hi Sam Not only have we been singing your praises to all our friends and acquaintances, the efficiency and professionalism of your Team at Waterloo and the convenience of your facilities is outstanding. We are also impressed by your associates, in particular Jim, the preferred carrier recommended by your staff members. Honest, reliable, cost effective, professional, yet friendly, he is proof of how important it is to any organisation to associate themselves only with other organisations and people who share similar work ethics. I will complete the feedback form when I get back to my laptop. Meantime, my partner and I just wish to say thanks. Now comes the not so fun part, the unpacking and ‘culling’ of the 120 Kennards packing boxes lining the walls of our living, dining and second bed rooms like the Great Wall of China!” Our commitment to culture will continue as we strive to be a better company. Darren Marshall General Manager Styles which remain less significant, indicating a strong Constructive culture remains at the heart of Kennards Self Storage. 2013 OCI Circumplex profile for KSS (pictured left) shows Humanistic-Encour- aging as the greatest extension out of all the Behavioural Styles. This is referred to as our Primary Style. A Humanistic-Encouraging culture in an organisation values a participative Team Member focused work environ- ment. Team Members are expected to be supportive, constructive and open to discussion of thoughts, feelings and ideas from themselves and others. Actively encouraging the participation of our Team Leader to better performance through greater engagement, growth and Team Member satisfaction.

O ur 2013 Organisational Cultural Inventory (OCI) was completed by 178 Team Members as part of Skillbuilder Training during April and May this year. The OCI measures culture “simply stated” what is expected of our Team Members to fit in as a member of Kennard Self Storage.

forcefully to promote their own status and security. Passive Defensive Styles (Green) – Where Team Members are expected to behave in ways that interact with other Team Members with caution and tentative ways to protect their own security.

“ A Humanistic-Encouraging culture in an organisation values a participative Team Member focused work environment. ”

The OCI Circumplex assesses the strength of 12 Behavioural Styles, organised into three cultural groups. Constructive Styles (Blue) – Where Team Members are expected to behave and interact in ways that will achieve greater results and Team Member satisfaction. Aggressive Defensive Styles (Red) – Where Team Members are expected to behave in ways that approach tasks

Kennards Self Storage has been measuring culture since 1998. Measuring our culture allows us to encourage and foster constructive behaviours increasing Team Member satisfaction and customer service. This will make KSS a more effective and long term sustainable business. Our 2013 OCI Result shows all the Blue Constructive Styles remain more signifi- cant than the Red and Green Defensive

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Kennards Kourier July 2013