KSS April Edition eKourier 2025

FEATURE

SPACE FOR CHANGE B orn out of the 2016 Momentum conference, our facilitators at Step Change challenged us to define a purpose, a reason to get out of bed and go to work each day. A strong motiva- tion to achieve something meaningful. Dan Pink, a well-known American author, wrote in his best-selling book Drive, about what motivates people, citing 'purpose' as one of the three key elements in achieving true motiva- tion. Jim Collins, another well-known American author, also refers to purpose as one of the core fundamentals of Level 5 Leadership, being in service to something greater than ourselves. He incorporates purpose as an essential, foundational element in his frameworks for building enduring and successful organisations. It goes beyond profit, serving as a motivator, a guide, and a unifying force that helps companies achieve greatness and longevity. After much deliberation and debate, we landed on our purpose: 'To Create the Space for Change'. But why this purpose? Storage is driven by the events that shape people’s lives. Some planned, while others are sudden and disrup- tive, necessitating the need for storage. Change comes in many forms: leaving home, travelling, starting a family, moving or renovating. However, disrup- tion can take many forms. Governments imposed lock downs, difficulty entering the housing market, the high cost/lack of rentals, can all influence the need for storage. Businesses also experience disrup- tion and evolution. It is often said that storage acts as a business incubator. Startups and small businesses turn to storage for its flexibility, to increase or decrease the amount of space needed. Many businesses who become successful eventually outgrow storage and transition into larger, more permanent spaces. Talk about creating the Space for Change!

This was the premise of our purpose back in 2016, providing peace of mind by being there for people going through change. ‘ Storage is driven by the events that shape people’s lives. Some planned, while others are sudden and disrup- tive, necessitating the need for storage During Momentum 2024, our purpose was questioned for its continued relevance, sparking deeper discus- sion and leading us to discover an even greater meaning. Not only does it serve as an external mission, helping customers navigate life changes, but it also serves as an internal message, recognising the personal growth and transformation of individuals within our own team. Just as our customers experience change and growth through significant life events, our Team Members also undergo their own evolution. KSS has long been committed to developing its people. Our learning and development programs, like PEP and our leadership programs around LSI, along with participation in profes- sional networking groups like TEC and Think Tank, all contribute to this growth. Our Self-Improvement Program (SIP) encourages Team Members to explore external learning opportunities beyond KSS. All of this is designed to help individuals grow and develop, enabling them to live more satisfied and fulfilled lives. ‘

"I wanted to take a moment to recognise the outstanding service I received from Phillip during my move in to KSS Macquarie Park. I’ve not used many storage units in my lifetime but have been involved with a lot of site transfers and operations. I can safely say this was one of the best move-in experi- ences from a customer support perspective I’ve ever had. Phillip’s professionalism, efficiency, and willingness to go above and beyond really streamlined the entire process. From the outset he demonstrated a thorough understanding of the storage solutions available and offered support getting everything right to fit our needs. He proactively anticipated a few potential challenges and addressed them before they became issues, making what could have been a compli- cated move much smoother. His attention to detail, clear communi- cation and commitment to our satisfaction was evident along every step of the way. He was friendly, approachable, and it’s clear that he takes pride in his work and in creating a positive experience for clients like us. Anton was also a genuine pleasure to deal with while organising use of the trailer. He was clear, concise, thorough and genuinely helpful. I sincerely appreciate the hard work and support from your team and wanted to share the positive experi- ence with you.

We are the 'Space for Change', for our customers and our people.

Your team at this site are a credit to your business".

Darren Marshall Chief Operating Officer

10 Kennards Kourier April 2025