KSS October eKourier 2024

FEATURE

MESSAGE FROM SAM

Sam Kennard and Beth Mafrici (VIC Ops Mgr) presenting the Google Excellence in Growth Award to the Port Melbourne Team. L to R: Sam Kennard, David Collins, Wayne Abdilla, Nathan Nice and Beth Mafrici.

OUR CULTURE AND TEAM ARE KEY

T he 2024 Achievement Celebra - tions were an absolute delight once again. The new regional format also proved to be very successful, enabling more people to attend and offering a more intimate experience. More opportunity to mingle and spend more time with more people was very enjoyable. The events showcased our very deep well of people with extraordinary long standing tenure and experience. We celebrated 5 years, 10 years, 15 years, 20 years, 25 years and even 40 years. It is irreplaceable and impossible to replicate this depth of experience and commitment.

culture, or the vibe, is what really differ - entiates KSS.

supplied to the wider industry. Competitors can also purchase slick marketing and develop nice buildings. It is likely that many operators will look more and more similar. We have been very deliberate and patient to acquire gateway locations, in an effort to elevate us in the minds of consumers. However, it is people that are the true strategic differentiator. Our Team Members are able to make meaningful impact with every customer contact and every other engagement within the business. Being responsive, innovative and adaptable are key traits of this culture. It is our culture and people that are key to achieving our ambition to be a ‘Famous Household Name’. The

It is apparent at the Achievement Dinners that there is a genuine buzz and energy for the team to achieve. It is very self actualised of the team to enjoy seeing our colleagues get recognised. We all deserve to be proud of the reputation of the business. There is an abundance of exceptional customer feedback coming through online and directly back to us. We enjoy a market- leading perception among consumers. Well done to the achievers recognised in 2024. Thanks again to everyone for making the effort to celebrate the efforts of your colleagues. Sam Kennard Chief Executive Officer

Much of our business can be replicated with many products

3 Kennards Kourier Oct 2024