Kennards Self Storage Asset Management Overview

National Call Centre Customer Care Centre 1300 KEEP IT Investors can leverage from our National Customer Care Centre (CCC) which is designed as a direct support for customers and centres. Our Customer Care Team are highly trained about Kennards Self Storage, Sales and the Self Storage industry. They hold intimate knowledge on each centre to ensure they find the perfect solution for customers. They help field any unanswered calls from the storage centres as well as attending to direct calls and online queries. The CCC are sales professionals and have provided a noticeable increase in new rentals and occupancies across every location. The software used in the CCC has comprehensive real-time visibility and functionality of every storage space, centre and customer in the company. This means we can convert enquiries to storers from missed calls and provide an enhanced experience to customers and callers. The CCC is a developing innovation that Kennards sees as a potential strategic advantage for the business. As a dedicated call centre operator, each team member is extremely efficient and skilled in phone technique and converting phone enquires to new bookings. After Hours Support 24/7 With many of our centres being available for our customers to access 24/7 it is important our customers have a voice after hours. Our after hours service operates seven days a week. After hours support, field, and manage customer questions. In situations that require immediate attention they will contact the Centre Manager or Operations Manager to resolve the call.