Kennards Self Storage Asset Management Overview

Training, Development and Coaching In House Training Upon joining the Kennards family, the Team Members in each storage centre are trained, trained and trained!! We believe training is crucial to profit maximisation, limiting risk involved in the self storage business. Our team regardless of their position are continuously coached, mentored and trained in self storage management. Our philosophy recognises that our people benefit from being regularly reviewed and reminded of proper procedures and Keeping up to date with new innovations. With a strong emphasis On sales we aim to see our team utilise the strongest skills and techniques to maintain high conversion rates, achieve raving fans and be provided the skills to communicate with customers in all instances. Mystery Shoppers and Measuring Sales In addition to financial performance analysis we arrange to monitor customer service and sales performance. As a result we engage ‘Mystery Shoppers’ to shop our people, score and provide feedback. Our Mystery Shopping Program has been expanded to include a customer walk in and online customer query recognising that every enquiry is vital regardless of the method of ap- proach. Even further this involves multiple touch points and means of communication in the follow up phase. This has been critical in making Kennards Self Storage one of the leading sale performers in the industry. Our Mystery Shoppers measurement is completed several times a year and includes a CARE rating on connection built with the customer. We also use phone recording technology to record calls for feedback and coaching Training Programs Include New Employee Training and Hub Training Skillbuilder, class room learning Personal and Professional Development (3 day course) Operational Excellence