Kennards Self Storage Asset Management Overview

Operations and Day to Day Management Supervision

Upon joining our team, your storage centre will have a dedicated Operations Manager, who will supervise the centres performance. We will field all of the daily questions and issues that arise, as well as provide motivation and direction for the team. All recruiting, selecting, performance appraisals and the implementation of procedures and systems will be the responsibility of our Operations Team. The primary objective across all centres is to maximise occupancy and price while minimising mistakes and poor performance. Our Operations Team are responsible for quality and all property related activities with the Centre Manager. Holiday Relief Team To ensure the momentum of the centre does not decline during Team Member vacations, we have skilled Team Support Managers who are able to step in and manage the operation during this time. The support Manager program is made possible by our market coverage, this is extremely beneficial as it minimises disruption and prevents a reduction in performance of the storage centre caused by utilising untrained Relief Team Members. Financial and Procedural System Audits The entire Kennards Self Storage business has a foundation of strong systems. Constant application of systems is important for us to be predictable and reliable in our marketing and service delivery. To maintain standards and compliance we review the centres procedures and systems during site visits. We undertake an annual audit on the many systems needed to efficiently run a storage centre. During this process we also check the financial elements of the business. This is crucial to ensure the financial integrity of our systems and processes are being utilised as intended. Digital Workplace Our strategic Goal is to ‘Create a Connected Digital Workplace’ and modernise how we work as part of our Digital Transformation initiative. In 2019 we released a major milestone through the delivery of a new intranet built on the Microsoft Cloud platform. The intranet is the central hub for all our systems and practises and serves as the front door to the broader digital environment.