eKourier April 2019

FEATURE

COO MAKES WAY FOR GMoO Congratulations Tony Vuong, on the successful appoint- ment to the new role of General Manager of Operations.

I mentioned in my original communi- cation that as companies experi- ence growth, they ultimately face questions around how to propor- tionally scale the Leadership Team to keep up with the demands of the business. Much has changed over the last 12 to 18 months in the business. We have grown the number of centres we operate and in turn this has grown the Operations Team. We appointed a Digital Marketing role, and we are actively looking to appoint a Revenue Manager, Pricing Analyst position. The time has come to face those questions and grow the support structure of the Leadership Team. This involves the creation of a Chief Operating Officer (COO) role and changing the General Manager’s The time has come to face those questions and grow the support structure of the Leadership Team. This involves the creation of a Chief Operating Officer (COO) role and changing the General Manager’s position to be more specific as General Manager of Operations (GMoO). position to be more specific as General Manager of Operations (GMoO). I used a sporting analogy to describe the change. Historically the General Managers role I would describe as the Coach and Captain providing direction and support for the Operations

Team on and off the field as well as supporting the additional functions within THQ. These roles will now split, like any big Team in any sporting code in any country, they have an on field Captain who directs traffic, makes decisions, motivates the Team and executes the plan and the vision. Off field we have the Coach who is sometimes referred to as the Player Manager, looking out for the wellbeing of the players providing specialised support functions in the way of Fitness Coach, could be a Kicking Coach, Offensive and or Defensive Coach. The COO is the Coach providing the support functions to the Operations Team and the wider business such as, skills Training and Development, Digital Marketing, Pricing and Business Development and direction on the overall strategy. The Coach and Captain are critical for Team success working closely so there is clarity and alignment on executing the vision. We are pleased to be able to make the General Manager of Operations appointment internally from a highly capable and highly passionate group of people. Ultimately at this time there is only one position and one successful candidate. The decision was very close and very difficult to make, once again congratulations to Tony. I know the Operations Team will rally and support our new General Manager of Operations. This change allows the business to continue on its path to grow and be the best company it can be, as we endeavour to fulfil our dream of becoming a “Famous Household Name”. Darren Marshall Chief Operating Officer

“Good afternoon,

I would like to record my sincere thanks for the exemplary way Daniella and Kristy at Kennards Self Storage Adelaide Airport assisted our company on the 5th March. Our company is Australia’s largest builder of emergency (and none-emergency) ambulances. As part of an ongoing tender process an evaluation team had to inspect our product. As we do not have a facility in Adelaide (and we could not rent a warehouse for a half day at short notice) I approached Daniella at KSS as I am a personal customer there. The KSS Team went out of their way to make us feel welcome and we had the use of the confer- ence room for the evaluation (with an ambulance parked in front). It made the day a success for us and exposed Kennards Self Storage to a number of potential future customers. Once again please pass on our thanks and congratulations to the Team at Kennards Self Storage Adelaide Airport.

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Regards, Dean”

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5 Kennards Kourier April 2019