eKourier Jan 2009

Homebush gets a “Facelift”

The use of our hanging box display, the bubble wrap stand and a larger simpler slat wall, enhance the presentation of our merchandise. In addition to this we have introduced new packaging, new box graphics, a new brochure

Finishes have been done in high gloss poly urethane. Finished with a life style photo montage covering the entire back cupboard, promoting “store with people who care.” You may even recognise the characters!

display stand and flat screen LCD monitors. All designed to enhance the retail experience of our customers. Our office at Homebush has just recently been upgraded in a new design with high quality finishes. The fit out involved a purpose built cupboard incorporating a back lit brochure holder. Curved greeter desk with an orange coloured glass top. predictability too much is negative synergy. We must work in a team and not individually in a workplace to keep positive synergy alive. We should work as a team and not individually at problems and brainstorm third alternatives so each party is happy instead of having a win/lose situation which also causes a breach of trust. We should focus on commending outstanding work and not gossip or manipulate fellow colleagues as synergy (working together successfully) does not thrive in an environment of negative synergy. Being able to be open and trust our work colleagues will promote a positive synergized work environment. To produce something new (a third alternative) becomes more meaningful than reading something old and will bring sense of achievement to all involved. Being open to new ideas and empathizing with others will help create a positive communication line resulting in an outcome and working environment that will engage positively for all. - Sandra Shaw

Kennards Self Storage has a history of continuous improvement, striving to add value and be the best it can be! A good example of this philosophy has been the changes in our office/retail fit outs over recent years. Our retail space looks more like a showroom with the introduction of a larger floor area to display box stacks.

- Darren Marshall

Habit 6 – Synergy This edition of the Kourier, looks at Habit 6 of Stephen Coveys book, The Seven Habits of Highly Effective People.

Customer Feedback “ The Miranda branch had great customer service and were willing to help with all my storage problems. I was also very happy to have my rent refunded when I left. Kennards also offered a fair price for the size of my storage space.” “ We were very happy with our experiences while storing our things while our house was being extended . The cleanliness and security of the Huntingdale storage facility was exceptional.” “Great customer service at your Virginia centre. Personal viewing of site and explanation of security facilities , costs and refunds. First class!” “I would like to say thank you for employing such wonderful staff! I have had three fantastic experiences in a row and felt it deserved a pat on the back. This is the best customer service I have had in years!” The team at Castle Hill couldn’t have done more, extremely helpful and very friendly. Always willing to be of assistance. Kennards at Castle Hill was a very good experience. I would recommend.”

Define synergy – “the whole is greater than the sum of its parts” 1+1 =3 We all hold unique human endowments, the motive of win/ win, possess skills of empathic communication and a spirit. It is how we chose to show these endowments as to what level of synergy we possess and the result in how we interact with others to reach an outcome. The essence of synergy is to first seek to understand each other to then be understood by others. We must value differences and respect them to be able to build strengths and compensate for weaknesses. We should be open to different experiences and options and have the ability to adapt to change positively. This is called positive synergy. Not taking part in change, being defensive and not open to change and new ideas, being reliant on structure and

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Kennards Kourier February 2009