eKourier Jan 2011

KSS Now on Twitter

This provides clarity and benchmarks what good performance looks like. The right behaviours create a positive impact on the performance of our centres. Recently I had a medical experience to reflect on in my personal lifestyle and health, and the idea of using KPI’s in our personal life like we do in our business was worth considering. I was not feeling 100% and decided a medical check up was in order. Okay I had a few extra kilo’s more than I would like, the winter months gave me the excuse not to do too much exercise and my diet could have been better. This is really just plain and simple avoidance for a good healthy lifestyle. My check up resulted in learning I had elevated high blood pressure, I am overweight compared I n line with our objectives to grow more customers online you will have seen the expansion of KSS into social media through the wine storage articles and links on Facebook. We are now also online with Twitter. The aim behind this has been to continue to widen our online footprint. At the same time there are a number of other advantages: - The messages we post will allow us to begin to dominate what is said about us. This is valuable if someone searches Twitter to find us but also if the use it to search for opinions or comments on us. - If some one does say something we can begin to contribute to the conversations by adding comments, giving solutions to questions right down to the simple but important ones of letting them know we sell boxes or responding to a complaint. Twitter also allows us to link the other online elements more effectively. In the future you will see us comment and refer back to the new web site or reference

an interesting article about wine storage from the Blog or Facebook. What does all this mean really???? Ultimately its another area where people are talking. We are now part of it. That means we continue to control our brand, talk with

our customers and widen our presence.

Here are a couple of fun examples of what people have been saying recently:

Darryl Hodgson

KPI’S for Business and Personal W e have designed KPI’s in our business to monitor and focus the team on what drives our business. to the general body mass index and my blood cholesterol was crossing the border from OK to bad. This experience had me thinking – how well do we really measure our own personal KPI’s in life. Using our rational information is easy to find with a quick google search or advise from your doctor.

Now that I exercise by walking in the morning or night for at least 40 minutes, parking away from buildings, using the stairs instead of lifts and minimised the portions of how much I eat, this has improved my personal performance. I have more energy, a more positive attitude within myself and feel better in general. This positive behaviour follows through to my work performance as I have increased my contribution and resulted in being able to take the opportunities to add value. I hope by reading this article, you consider your own personal health KPI’s…..

in business to use KPI’s to monitor and focus on behaviours that create a positive financial performance, if I had some personal KPI’s to measure and benchmark my health, I could have avoided my recent medical results. KPI’s such as a good blood pressure as close the accepted 120/80 is a benchmark, a healthy resting heart beat of 70-80 beats per minute, weight in line with our height and body mass index and a moderate degree of physical activity of at least 30 minutes a day are all examples of how we could use KPI’s in our personal life to measure our own positive behaviours. All of this

Andrew Kirkham

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Kennards Kourier January 2011