eKourier Jan 2014

FEATURES

The Evolving World of Finance

Customer Feedback “ I was very impressed with everything at Kennards Springvale. Good choice of clean, safe and secure units. All the staff were very helpful, I had no need to shop around. Everything you need for storage and removal is right there. It’s not often you find a firm that gets everything right! You have, well done and thank you so much.” “ A wonderful service and your staff are professional and friendly. I enjoy my contact with your centre and recommend your service. Leanne and Gary at Gladesville are very good to us all.” “I would like to comment on the excellent service I received from Shane and Leon at Three King. At a time of stress and uncertainty I felt relieved and confident that my property was secure and well looked after. I can’t tell you how much this put my mind at ease and enabled me to get on with other things in my life that needed to be sorted.” “I could not speak more highly of your business. Carl at Frenchs Forest was great, professional, brilliant to deal with. The site is brilliant; exceptionally clean, love the security, access great, using the trailer, trolleys, even just having a bathroom and drink machine. Pricing was also very good.” “Call centre contact Christina was terrific in proving information and helping with bookings, she displayed high levels of positive customer support. At the Parramatta site, both Debbie and Matthew were top notch in their professionalism and customer oriented actions. These individuals are great ambassadors for Kennard’s and made my decision easy to choose Kennard’s. I am considering further storage requirements in the near term, also.” “I was extremely happy with the service given to me when I moved in at Preston. The lady who served me was very helpful and the entire move in experience was smooth and quick. I will definitely refer you to others. I honestly felt this was a five star experience. Thank you.”

C ontrary to popular believe, the finance world is an ever evolving beast. The Accountant of today is not the person sitting in the corner with four pens in their pocket and bashing out numbers on an abacus! Over the last few years there have been significant changes within the finance world which have changed how finance members need to operate. Some of these include:

ants who add value through interpretation, analysis and presentation of information, will become more valuable as the economy evolves. The developments in eCommerce pose a huge challenge to traditional business systems and the Accountants that support them. The internet will play an increas- ingly important role in the dissemination of business and financial information and an expectation of up-to-date information and timely reporting. The challenges faced by finance would be faced by all areas of the business. How are the Finance Team looking to meet these challenges – • Look to use systems to improve processes, this in turn removes errors and can signifi- cantly speed up processes. • Streamline processes and deliver processes that are simpler for all users. • Listen to business needs and use these learnings to deliver more Value Add to the business. We look forward to your thoughts and feedback as we continue to change and develop in the ever changing finance environment and look to deliver Value Add to all of our customers out there which is every Kennards Team Member. Anthony Rous Chief Financial Officer

• The global economy

• Information technology

• The empowered consumer

• The demand for greater accountability from all users

• Environmental and sustainability issues

• New sources of competition

• Taxation changes and increased complexity

• Legislative changes at a local, state national and international level

It is unreasonable to expect Accountants to be exempt from this world-wide phenom- enon. The concept of a one-size-fits-all product is rapidly becoming obsolete. Accountants need to focus on customers’ needs and provide services that each customer considers valuable for its own use, both internal and external. Account-

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Kennards Kourier January 2014