eKourier July 2015

FEATURES Whistleblowers Should Be Celebrated

Customer Feedback “A great big thank you, bought some boxes and made some enquiries today about storage. Adam was so friendly and helpful at Homebush, customer service was great, we haven’t found that kind of service in a long time. To everyone out there rest assured Adam will help. Hopefully the boss will see this and give him a raise!! ” “A very well operated facility with obliging staff. I honestly haven’t met an unhelpful person working at Three Kings. They will drop everything to serve you or sort any problems. We’ve stored a camper van, had two units and also have a work unit and been 100% satisfied.” “I’ve been quite stressed out trying to find the right kind of storage unit but after reading the warm reviews of the staff for this location I thought I’d give them a go and I’m not sorry that I did. Trudy, Azam and Wayne were such a welcoming and friendly group and exceedingly helpful, both over the phone and on site. I felt really comfortable with the services provided and the units look to be very clean and well secured. The additional services of the meeting room and use of the ute/trailer just make this an exceptional place to use for storage.” “Thank you so much for taking care of my exit from the storage locker. It was crazy moving during semester. I meant to drop you an email or call but it kept getting pushed back by students’ needs But now I have finished my last lecture for the week… and am writing to thank you for all your wonderful help in arranging for me to have such a great locker. I will be sure to sing the praises of Kennards, especially at Virginia, to my friends and colleagues. 1,000 thanks and all best wishes.” “Awesome customer service, the best I have received for a long time. Seriously, Leigh at Maroochydore couldn’t do enough to help us. Great attitude. Thanks.”

Examples like… …The nurse that sees a doctor taking drugs; or …The person double dipping the welfare system; or, …The employee consistently leaving work early. Being a whistleblower takes enormous courage. Doing what is “right” verses what is “safe” is incredibly brave. For an organisation that places tremendous trust in their people we are at risk of the burden of this behaviour. When the issue is in the sunlight, the right steps appear easily. However, it is often less simpler at the time. Being a whistleblower takes enormous courage. Doing what is “right” verses what is “safe” is incredibly brave. That person is choosing to be true to themselves and “Self Actualised”. These people should receive tributes and praise. Their honesty and courage is a beacon for others and should be celebrated and encouraged. Kennards Self Storage is committed to recognising and rewarding Whistle- blowers. Team Members who possess the integrity and strength to stand up and expose dishonest behaviour to help us maintain a work environment based on trust. Anybody who sees something that contradicts our values and expectations should raise it with their Operations Manager. ‘

‘

A ussies and Kiwis struggle conflict of knowing about some cheating or dishonesty versus being accepted by our peers, being labelled a dobber, or even worse being threatened by them. We hope that someone else will notice the wrong or dishonesty and deal with it, “such as a higher authority”. What is the best thing to do versus what is the right thing to do? when confronted with being in knowledge of something that is blatantly wrong. We suffer the If we see someone cheating others in some way it can feel “safer” to say nothing. But, the impact of the behaviour can extend deeper affecting many others in a negative way. It can encourage others to mimic the behaviour, because it’s unfair, creating a culture of “if you can’t beat them, then join them” if left unchecked.

Sam Kennard Manager Director

10 Kennards Kourier July 2015