eKourier July 2015

FEATURES May The Shelf Be

Customer Feedback “I have just completed the online feedback after using your facility in Camperdown, Sydney for a while. My experience was very positive and I would strongly recommend it to others.” “The reason for this email is to recommend some level of recognition to your staff at this facility. They were exceptionally professional and friendly at ever contact. If I were running a business of this nature, they would be the standard I would be trying to replicate / set as benchmark. From the outside looking in, it is a very well managed facility.” “The boys at Kennards on Sugar Road Maroochydore have been great to us, Nothing was ever a problem for them. We would gladly recommend Kennards to anyone looking for storage.” “Used Camperdown service for about six months when moving and everything went smoothly. Facilities nice and clean, efficient and well run - good customers service.” “Really like that when I cleared out the space and no longer needed it they refunded me the unused days, that was with just the one day notice - nice to see this in a company these days.” “I’m not one to write reviews but this time I need to make an exception and here’s why: The customer service I received from Janenne was second to none, she showed me around and helped me choose an appropriate sized space in which to store my stuff. The place itself is easy to access for both cars and trucks. It is also clean and secure. I also found the monthly cost quite reasonable. You can also take out insurance should you want to and I believe each storage space is also alarmed. I’d highly recommend Kennards in North Melbourne to anyone wanting to store things either short or long-term.” “Great, clean, very secure and afford- able storage. The new location at Macquarie Park is five star, and the staff are extremely helpful, polite and friendly. I highly recommend Kennards if you’re looking for a storage solution.”

With You! S torage is more than a place to store it’s a warehouse, an office, a toy shop, a garage; It’s a space people invest in because they value our offer. Having ‘shelf awareness’ is another way we can give our customers a ‘Store with People Who Care’ experience; It’s an untapped market! Howards Storage World are a company dedicated to quirky storage solutions that people buy because they are attracted to the nirvana of organisation. Pricey yes, but they still shop there. Ikea produced one of the world’s most popular shelving units the Expedit. I see it all the time in residential, commercial and retail shop fronts. It was well marketed, value for money and of course helps people feel organised. Shelving in no different. We’re assisting the customer to achieve order, organisa- tion and efficiency in their lives. It’s not about a metal frame keeping boxes off the floor. It helps customers see their stock levels, protects their personal goods and makes for a better Work, Health and Safety environment. This year our shelving supplier Econstore ceased trading. We had worked with Graham and his Team for more than 20 years.

‘ Having ‘shelf awareness’ is another way we can give our customers a ‘Store With People Who Care’ experience Lower prices, faster delivery, and marketing material are a start but it’s also how we promote and manage our shelving that will be the real game changer. The more we promote the easier it becomes. It’s definitely time we shelf it up a little! I am pleased to welcome Stormor as our new supplier. They are passionate about their product and high level of service, they are energised and want to help centres with sizing, ordering and even shelving layouts. It’s not a one size fits all arrange- ment, there are different sizes and prices. It’s about working out what’s practical and affordable for customers. Perhaps your customer needs one bay or maybe five. If the customer isn’t sure it’s better to recommend one bay and let them see the benefits. Just like Ikea and Howards, customers save money by building the shelves themselves, the only difference with our shelving is there are no screws or tools required, genius! Shelving rental also starts as low as $11.90 per month. Over the coming weeks we will have more information and updated pricing for centres as part of our new shelving campaign. This is a great opportunity for us and our customers to work smarter with shelving. And in the words of our Huntingdale Team ‘May the shelf be with you!’ Fiona Harding Business Development Manager The change gave us a chance to step back and review what we were doing and see new opportunities. ‘

Dianne White - Customer Care Team

12 Kennards Kourier July 2015