eKourier Oct 2017

Brookvale Team Member Profile WHO’S WHO Cheryl Skelton Assistant Manager Career background: Jared Mobbs Centre Manager

FEATURES

In The Beginning There Was Paper

Customer Feedback “Good location and facilities, great value for money. Store Manager (AZAM) has been very helpful and accommodating on all occasions. I highly recommended.” “Scott at Vermont is a very helpful staff member. I grossly underestimated my storage needs, called Scott, and he was quick to help upgrade me to a larger space on the spot. Highly recommended.” “As a removalist I do several moves into or from storage facilities. I have found Kennards Fortitude Valley to be friendly, helpful and easy to deal with when moving customers.” “Excellent service from the get-go from the minute I walked in the manager Leigh at Maroochydore was excellent and very helpful, he was the difference all in all and would recommend him and will be back when I need storage again.” “These guys are great to deal with at Camperdown. Everyone that works there has been so helpful and gone beyond what I expected to helping us out. The place is clean, well lit and access is easy. They might be a bit more expensive but if you need 24 hour access I wouldn’t look anywhere else if you need something around Camperdown. A big thank you to Karen and Ross, you have both been amazing to deal with as things have been difficult it was nice to find a couple of people who actually know the value of customer service and did all they could to make life as easy as possible with what we needed there. Thanks guys.” “After a long drive from Sydney I was feeling a little daunted and overwhelmed with what dealing with the storage unit might entail. I was so impressed with the staff that I spoke with on the phone, via email and in person. They were supportive, helpful and professional and even helped me get my padlock out of its tricky package! I recommend Warana.”

Seaford Meadows, S.A.

Career background: Delicatessen Manager and Retail Manager for Kmart (USA). Marital status: Married, widowed and now in a relationship. Any children? Two; Danielle 33 and Banjamin 31. Hobbies/interests: Cooking, Gardening and Reading. Do you play any sport or have any special talents? Professional Dog Handler. Favourite book/s: Magician Trilogy by Raymond E. Feist.

15 years with Woolworths starting out as a ‘Checkout Chick’, making my way up to Relief Store Manager. Marital status: Recently Married. Any children? No Children. Hobbies/interests: Sporting events, playing Poker, Restaurants and the Movies. Do you play any sport or have any special talents? Not a bad Poker Player! Favourite book/s: The Lord of The Rings Trilogy. Favourite movie: The Prestige. Favourite restaurant/food: Aqua Dining, Milsons Point. Where did you grow up? Split between Rydalmere (just down from KSS) and the wild west of St Clair. Any pets? No pets. Favourite holiday destinations: New Caledonia by Cruise.

I n May 2017 KSS commenced a new era with the introduction of Digital Storage Agreements. A total of 12 Centres in NSW are part of our Rent Now Pilot Team. The responsibilities of the Pilot Team are to participate and provide feedback to the IT Development Team on behalf of Operations and Customers. The participation, commitment and contri- bution from the Pilot Team ensures that Digital Agreements will be “bug free” for all users. When will I get my tablet? Funny you ask that... At this stage Digital Agreement can be completed at home on a desktop computer. With no instore tablet the Pilot Centres in August achieved an average of 41% of all new move ins on Digital Agreements, with 6 /11 centres achieving over 50% Digital Agreements and the highest centre achieving 80%. These figures have been achieved by promoting to the customer the ease of completing at home and making the move in day able to complete a Digital Agreement on their own phone and tablet. ‘ By the end of October KSS customers will be

stress free and encouraging comple- tion of the Agreement as digital. As at mid-September we have 782 customers on Digital Agreements in the 12 centres.

Favourite movie: Me Before You. Favourite restaurant/food: Asian.

Will we really need a tablet?

Where did you grow up? Northern Beaches. Any pets? Grey and White Cat called Skye. Favourite holiday destinations: America.

Centres comment about how easy the Digital Agreement process is and how much time it saves. All data is entered into Storman automatically and filing is “in the cloud”. The move in process on the day for the customer is a padlock and Drivers Licence - Easy. By the end of October KSS customers will be able to complete a Digital Agreement on their own phone and tablet. Once we have this through our Pilot Centres we expect to expand the Pilot to additional centres before the end of 2017. Rent Now is a two year journey for KSS, over this time our plan is that every centre will be completing Digital Agreements and further the aim is to be 99.9% paperless. Jeff and I would like to acknowledge and thank the Pilot Centres in the program. Without their commitment and contribution we may not have achieved so much so quickly – Castle Hill, Rydalmere, Brookvale, French Forest, Mona Vale, Warriewood, Hornsby, Thornleigh, Macquarie Park, Pymble, Chatswood and Erina. Carolyn Coates NSW Operations Manager

Michelle Cooper Assistant Manager

Rebeca Correa Assistant Manager

Career background: Customer Service for the last 16 years, importing and re-distributing of 100% recycled paper. Marital status: Single. Any children? None, but plenty of Nieces and Nephews. Hobbies/interests: Motorbike Rallies, Horse Riding, Sailing and Swimming.

Career background: Owned a Car Shop in Brazil when I was 21. Sales Assistant for Primark in the U.K and at My House in Australia. Marital status: Married. Any children? Yes, Sophia aged six.Very alert and mature.

Hobbies/interests: Riding my bike and travelling. BBQ’s with

‘

Do you play any sport or have any special talents? When I was younger, but now my talent is staying upright on my Motorbike! Favourite book/s: To Kill a Mockingbird. Favourite movie: Strictly Ballroom. Favourite restaurant/food: Mum’s Lamb Roast. Where did you grow up? Northern Beaches with sun, sand and Surfiing! Any pets? Horses, Dogs, Cats and Chooks. Favourite holiday destinations: Favourite would be Blue Mountains and Southern Highlands. Interesting Place by 4WD would be to the tip of Cape York via The Old Telgraph Track.

family and friends. Do you play any sport or have any special talents? I am artistic and love crafts. Favourite book/s: Eat, Pray, Love by Elizabeth Gilbert. Favourite movie: Butterfly Effect. Favourite restaurant/food: Braza and Manly Italian. Where did you grow up? In Brazil surrounded by family in a countryside city. Any pets? Two Guinea Pigs. Favourite holiday destinations: Chile, Argentina, Dubai, Abudhabi, France, Germany, Amsterdam, Belgium and the U.K.

4 Kennards Kourier October 2017

5 Kennards Kourier October 2017