2018 City of Shakopee Budget

61

Budget Impact:

When you walk in the door at the city hall or call city hall’s general phone number, typically the person you see or speak to first is from the city clerk’s office. Our customer service staff is the helpful person who greets you and gets you where you need to go, but so much more is going on in the background. Our staff is also taking payments, scanning and filing documents into our electronic repository and transcribing meeting minutes. In 2018, we are adding a half-time staff person to help improve our customer service to you. This addition will help ensure consistency in the customer service you receive when you come to city hall. We also plan to use lessons learned in customer service to help train our customer service staff throughout the organization. Among the primary objectives of the city are to provide excellent customer service to you and to work as efficiently as possible. The City Clerk’s office is a major player for both objective, as it serves as a hub for information throughout the city.

EMPLOYEES

PERCENT OF GENERAL FUND EXPENDITURES

3.5

3.4

City Clerk 1.5%

3

3

Actual 2015 Actual 2016 Budget 2017 Budget 2018

Number of Employees (FTEs)