Standard_Drives_Guide

Warranty Coverage and Technical Support

Warranty Coverage Warranty period is 36 months after shipment from the company. This includes all drives, panels and 18 Pulse / MultiPulse panels, but does not include the DV300 DC Drives. The DV300 DC Drives have a warranty period of 18 months after shipment only. Before calling the Post Sales Service number to determine warranty status, the drive serial number will be required. The serial number is located on the drive nameplate. Extended Warranty Pricing (Excludes DV300 DC Drives) For an extended warranty period of 12 months, add 10% to the net price. For an extended warranty period of 24 months, add an additional 20% to the net price.

Technical Support

For Pre-Sales application support and post sales troubleshooting and installation support, call:

1-800-GE1-STOP (1-800-431-7867, United States) (1-804-965-1062, International)

After Shipment

Price Addition

36 months 48 months 60 months

None–Standard Warranty

10% Net Price Adder 20% Net Price Adder

Out-of-Warranty Procedures When the defective part has been identified, contact your local authorized GE standard drives distributor to order a replacement part.

If assistance is required to determine warranty status, identify defective parts, or obtain the name of your local distributor, call:

1-888-GE-RESOLve (1-888-437-3765, United States) (1-804-965-1062, International) GE Post Sales Service Center

Standard Drives Buyers Guide

www.geindustrial.com

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Prices and data subject to change without notice