Austin-Travis County EMS 2022 Annual Report

BREAKING NEW GROUND AND REMODELING OLD BONES

• Closed out the warranty period on EMS Station 40 at 5410 W. U.S. Highway 290 in the Travis County neighborhood of SW Austin. • Had substantial building completion on EMS Station 41 at 4601 Westlake Drive in the Davenport Ranch/Pennybacker Bridge area. • Began renovation projects on EMS Station 10, EMS Station 5 and EMS Station 38. When completed, the renovations will add additional vehicle bay space, crew living quarters, and dormitory capacity. • Transitioned EMS Facility service requests from an antiquated Cold Fusion® based web system to the newer cloud-based Operative IQ® management software. The new software allows for easier input of employee station and infrastructure needs while giving EMS Facility personnel the ability to efficiently track, assign, respond, and close out tickets via mobile applications. • KPIs measuring EMS Facility personnel’s response compliance between emergent facility requests as well as routine station needs.

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7 9 8

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