Austin-Travis County EMS 2024 Annual Report

CALL. TEXT. FLAG US DOWN. WE WILL BE THERE.

EMERGENCY COMMUNICATIONS

Taking calls from the central dispatch center 24/7, while also providing on-site medical dispatch of specialty resources during large scale special events and emergency instances around the city and surrounding areas.

PROVIDERS SORTING 33 MPDS CARDS TO DISCERN 21,496 PRIORITY 1 CALL TYPES OUT OF 139,670 REQUESTS FOR SERVICE COORDINATING 73,521 TRANSPORTS TO DEFINITIVE CARE CONNECTING CRITICAL INFORMATION TO SOLVE TIME DEPENDENT PROBLEMS

consideration, like video integration. Executive worked with the leadership from the Wireless Communication Services Division (WCSD) to find funding that will allow the department to issue a radio to every sworn employee. These units will be deployed over the next two years and will make day-to-day unit deployments and deployments for disasters, special events, etc., easier. This opportunity will allow for different types of assignments, other than an ambulance, to be much more dynamic in their deployment of front line resources.

incident scene in support of a specific incident or tactical operation. This is the first time the department has been able to provide formal training related to special event dispatching. Our goal is to send all dispatch-qualified personnel to this training. In July, the division implemented a new 911 call-handling equipment, Intrado Viper. This product, purchased and provided by CAPCOG’s Capital Area Emergency Communications District (CAECD), is part of the Next Generation 911 (NG911) environment with more robust 911 answering abilities for future

2024 saw the Emergency Communications Division convert from 12-hour shifts to 24 hour shifts. This was a change requested by staff to better work-life balance. Each of the four Communications shifts aligns with the four Field shifts, providing shift cohesion from both sides of the radio. In April, ten communications personnel were sent through the Federal Emergency Management Agency (FEMA) Incident Tactical Dispatcher (INTD) course. This three-day course is a FEMA National Qualifications Standards course for dispatchers specially trained to operate in a command post, base camp, or at the

95% OF 911 CALLS ANSWERED WITHIN 40 SECONDS

CARDIAC ARREST 1,996

MEDICAL 64,368 TRAUMA 26,312

PENETRATING TRAUMA 806

BEHAVIORAL 5,748

ENVIRONMENTAL 719 TRAFFIC ACCIDENTS 11,650

STROKE 3,093

OVERDOSE 4,487

RESCUES 376

2024 ANNUAL REPORT

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