PULSE Magazine | January 2019 Issue
Customer Service Response:
186 calls were made during December. The questions asked focused on measurable
customer service actions.
Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 93.10 of the patients rated the customer service they received at a 5 and 6.90% rated their service at a 4. The average rating overall was 4.95 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.
Patient Comments:
“They were very kind and compassionate, and went above and beyond just taking care of me.”
“I am driving up to the hospital now, but I can say they were just incredible, amazing the way they cared for my husband. Literally saved his life. My husband and I can't say enough about how much we appreciate them.”
“The medics were super, and they gave me so many hugs and they were supportive in my time of sorrow. They were extraordinary medics absolutely superb.”
“They made me feel like family, making sure that we were all good. They tried to make me feel better and was a little amusing. Thank you so much for calling and caring.”
“They were A-1, top notch service.”
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