PULSE Magazine | October 2019 Issue

Six weeks ago, an Apple watch appeared on the desk at Medic 9. Somebody finally said they found the watch on the gurney, but had no idea who owned the watch. Medics at EMS Station 9 charged the watch but it had never been “pinged” by the owner to find it, possibly because the cell service in the hospi- tal is spotty at best. Last week one of the medics at Station 9 (who wishes to remain anonymous) decided to take the watch to the Apple store to see if they could help find the owner. As it turns out, there is no way to “ping” in the other direction to the watch owner. Our medic stayed while Apple store employees charged the watch just in case the owner still had the “find my watch” app turned on, in which case once the watch was fully charged it would send an alert. But unfortu- nately there was still no luck. Our EMS medic was about to leave the Apple store and one of the employees noticed that the watch owner had set a medi- cal ID tab that included his contact information and wife’s phone number. Our anonymous medic shot a picture of the watch and texted the owner’s wife who immediately respond- ed back. She couldn’t believe the watch had been found! Both the owner and his wife were incredibly grateful. The wife told our medic that her husband had been in an MVA in Austin and transported by ATCEMS to an area hospital. The watch must have been removed during treatment and accidentally left on the gurney. The couple were amazed that our medic took the time to track down the owner and that the watch had not been lost forever. The watch owner provided his address and our ATCEMS medic mailed the package to San Antonio. The owner received the watch in the mail a few days ago. As it turns out, the watch owner is a member of Air Force Special Forces. So our medic did an incredible Random Act of Kindness by going above and beyond the call of duty and tak- ing the time to locate the owner and return the watch. Our medic provided excellent customer service while honoring a member of our military. Way to go! A very special thank you to the medic who provided this story.

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