PULSE Magazine | October 2019 Issue

Customer Service Response:

539 calls were made during September The questions asked focused on measurable

customer service actions.

Patient Comments:  “They were really good about keeping us informed and they were just good on every level. I have been involved with EMS services a lot in my life so my high rate should cost a lot. The EMS dispatch operator was really very good and was detailed in her conversation. I also appreciated that.”  “They were awesome! They were professional and they went out and purchase strips so I could check my blood pressure. My Angels sent from above. They went over and above their job.”  “They did a fantastic job. They let me know everything that was going on. If I could get them a commendation and a slap on the back to say them did really well, I would.”  “They let my boyfriend and me ride together and took care of us both in the same ambulance. I think that showed a lot of humanity, and they also asked me where I wanted to be transported. They were very gentle with me as I was really upset.” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 83.79% of the patients rated the customer service they received at a 5 and 13.55% rated their service at a 4. The average rating overall was 4.78 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

 “They were kind and passionate, with my mom. They were knowledgeable and very professional.”

 “They were professional, being so quick to respond. They did their job and did it very well.”

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