Guidelines - Responsible Exchange and Volunteering 2018

SECTION 2 Applications & Pre-departure Processes Communicate – communicate – communicate

Applying to undertake an exchange can be daunting with the amount of information out there, diversity of destinations, scope and scale of projects etc and it is therefore extremely important to establish a clearly defined, logical process for potential participants to follow. Information must be clearly communicated and correct. This will not only contribute to a more streamlined application process, but it will facilitate stronger matching of individuals to projects which in turn leads to more meaningful and beneficial exchanges.

Supporting applicants – defined, logical process for applications

i. Point of contact – as part of the operational plan, you should have roles and responsibilities of organisational representatives/business divisions clearly defined and this is communicated through the application process (meetings, telephonic and digital). This will include details (email address, telephone number and where possible a name) for first point of contact and a contingency should they not be available or contactable.

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