Guidelines - Responsible Exchange and Volunteering 2018

Once you have identified the information you need, the next step is to work out the best method of obtaining that information. There are many M&E tools on e can employ to collect data, both ‘hard’ and ‘soft’. These can include individual interviews, focus groups, questionnaires a nd surveys, observations, documents and records and case studies. It is up to individual organisations to decide on which tools will be best suited and at what frequency for the monitoring and evaluation plan that is put in place.

How to use the information to improve your volunteer/exchange program Once you have gathered the information, you will need to analyse it and interpret it. For outputs, this might include: Did you meet the targets you set for volunteer/participant selection? Are your volunteers from a wide and diverse range of backgrounds? What about your outcomes? Did you achieve what you set out to do, or were there some unexpected outcomes? It is good practice to write up your conclusions based on the evidence you have found. When interpreting information, consider if there are any other possible explanations for your findings. Once you have identified gaps, you need to focus on how to make improvements. These need to be realistic, specific and achievable. This may be a good opportunity to review targets for outputs and outcomes. The information you have gathered from your monitoring and evaluation may have identified areas where you might need to seek specialist guidance, engage alumni or other sectoral roleplayers to improve your volunteering/exchange program. Sharing your lessons learnt It is important recognise the value of operating in a ‘community of practice’. In this way organisations working in a similar field can share experiences and lessons learnt through networks and collaborative platforms. This enables the sector to grow and adds weight to collective ‘voice’ of the sector which ultimately shoul d leverage further support and investment into youth exchange and volunteer service programs. In the spirit of ever- evolving collectively towards ‘best practice’ , take the opportunity to share the findings and reflections of your monitoring and evaluation processes through your network platforms.

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