ASSOCIATE Magazine FBINAA Q3-2025

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and can reduce eye fatigue during a night watch. There is even an option for stealth mode that can be activated to keep sensitive information unviewable from prying eyes. In addition to durability, it's crucial to select devices that are modular to future-proof the investment. For instance, if a depart ment deploys a fleet of modular laptops with fingerprint readers, but three years later decides to upgrade to smart card readers, there’s no need to replace all the laptops. Instead, thanks to the modular design, the department can simply purchase SmartCard Reader xPAK and swap them in to replace the fingerprint readers. This effectively extends the lifetime of the devices, maximizing their value. THE RIGHT TECH PARTNERSHIP INCLUDES SUPPORT FOR IT Having more devices in rotation to streamline officer work flows can simultaneously increase IT workloads. With a large de vice fleet spread across the department, it takes IT teams longer to track, service, and update devices to avoid workflow delays. Working with a trusted tech vendor gives IT teams the support they need while staying within budget constraints. Tech vendors are especially helpful with deployment efforts to help with planning, deployment, and maintenance. IT teams will often need help to avoid being overwhelmed during large de ployments, consultations, and general maintenance and updates. Tech vendors can provide relief for IT teams day-to-day work flows by alleviating these duties. This support allows IT teams to concentrate on their main work load and reduce the number of vendors they need to communicate with. A tech vendor who offers skilled deployment as well as installation and setup services can assist the IT team and help ensure that devices are ready to use right out-of-the-box. Custom in-vehicle mounting solutions ensure devices stay securely docked while the vehicle is in motion. This also provides officers with an ergonomic set up for using devices in the vehicle to type reports and look up critical information. Some tech vendors also offer warranties, which help give depart ments peace of mind and ensure the longevity of solutions. Keeping track of an entire inventory of technology is time consuming for IT teams. Working closely with a tech vendor can help streamline access to the latest solutions for real-time asset management and visibility into device performance, including bat tery health, processing speed, and usage patterns. This information makes it possible to predict and schedule preemptive maintenance or schedule repairs in advance. It also reduces the risk of unexpect ed downtime and improves overall operational efficiency. The services provided by tech vendors can support over worked IT teams, and overall contribute to the effectiveness and efficiency of the agency. LEVERAGING SUBSCRIPTION MODELS FOR ADDED FLEXIBILITY Often the biggest obstacle to upgrading a technology stack is the large upfront cost needed to buy a new fleet of devices or other solutions. While grants can help in certain instances, subscription based models can offer flexibility by spreading the cost of tech deployments over monthly, quarterly, or yearly payments. Purchasing devices through a subscription model gives departments faster access to the latest technology solutions and support services, while also helping to alleviate the burden on

IT teams. Departments can roll out the new fleet of devices they need, without delay, ensuring their employees have the latest features and tools to do their jobs. Agencies that seek out subscription models can acquire technology that is more customizable and scalable, thanks to a simplified procurement process. Many subscription models also include other benefits outside of technology, including warranties, software subscriptions, and engineering services. For example, a law enforcement department can implement a subscription-based package that encompasses rugged devices, installation services, data and device security software, and IT support. Grouping these elements into one subscription service consolidates the department’s IT needs with one vendor, making it easier to coordinate any necessary repairs. And if the depart ment’s needs evolve over the years, they can easily adjust or modify their subscription plan. By using a subscription based model, it gives departments flexibility to move to a new fleet of devices at the end of the subscription period and upgrade to newer technology. EMPOWERING LAW ENFORCEMENT DEPARTMENTS WITH TECHNOLOGY Implementing new tech solutions will remain top of mind for law enforcement departments as staffing issues and budgetary constraints persist. When deployed through subscription-based models, depart ments can support officers with advanced technology while staying on budget and minimizing the burden on IT teams. This makes it possible for officers to achieve enhanced situational awareness and efficiency for more coordinated responses. Identifying the right tech vendor is not only about meeting your agency’s current needs. It is also about selecting a tech vendor who can support your future technology goals and help ensure long-term success.

About the Author: Marcus Claycomb is the business de velopment manager for the public sector for Panasonic Connect North America. He is responsible for creating connections, networking, and opportunity in the fields of law enforcement, fire/rescue, and medical. He works with internal and external partners to increase and enhance existing technologies – as well as working with those same partners to create new technologies and products to fill the “need void” in those fields. Marcus started in medical & fire/rescue and just retired after a 30-year career in law enforcement. He earned a bach elor’s degree in public administration from Bellevue University in Nebraska, an associate degree in computer network administration, and is a proud graduate of the FBI National Academy Session 273.

30 FBINAA.ORG | Q3 2025