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a culture of EI in your organization. Given the challenging times facing law enforcement, char- acter is even more important than ever. Works Cited Carnegie, D. (1981). How to Win Friends and Influence People , Revised Ed. New York: Simon & Shuster. Cary Cherniss, D. G. (2001, January-February January 1, 2016). The Emotionally Intelligent Workplace. San Francisco: Jossey-Bass. Cherniss, C. (2000, April 15). Emotional Intelligence: What it is and Why it Matters. Society for Industrial and Organiza- tional Psychology. Goleman, B. M. (2004). Primal Leadership - Learning To Lead With Emotional Intelligence. Boston: Harvard Business Review Press.

Goleman, D. (1997). Emotional Intelligence - Why it can mat- ter more than IQ. New York: Bantam Books.

John Mayer, P. S. (1990). Emotional Intelligence. Psychology Today.

About the Author: Craig Wiggins is a native of New Hampshire who began a full-time career as a police officer in Laconia in 1981. He became a New Hamp- shire State Trooper in 1984 and served 21 years. He worked in a number of ca- pacities with the State Po- lice, including: Field Train- ing Officer, K-9 handler, Detective, Major Crime Unit Assistant Commander,

Polygraph Unit Commander, Commander of Professional Standards, Troop Commander, Support Services Bureau Commander, and Field Operations Commander. He retired in 2004 as a Major. After a 2-year stint working in the private sector, Craig returned to law enforcement when he was ap- pointed Sheriff of Belknap County in 2007. He was subse- quently elected to 4 terms in office. Craig has a Bachelor’s Degree in Criminal Justice from Saint Anselm College and a Master’s Degree in Adult Education from Plymouth State University. He is a graduate of the 239th Session of the FBI National Academy. Since 2012, he has been on the faculty at Southern New Hampshire University, teaching undergraduate classes in the Justice Studies program. He retired from full-time law enforcement in 2016 and now works as an Assistant Professor in the School of Arts & Sci- ences at SNHU. He remains a certified part-time police officer in his home town of Meredith, NH. Craig has presented a number of programs on the topic of emotional intelligence in the workplace to professionals, man- agers and supervisors, and students.


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