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13 Confidential. For use by Hospitality Softnet Staff only
SUBJECT LINES IN EMAILS TO WRITER
Option A (SHOP STILL IN PROCESS):
“FOR WRITER__Hotel Name_hotel code".
For example; FOR WRITER_ Hyatt Fisherman’s Wharf
_30000
(only the hotel name is needed).
Option B (SHOP IS CLOSED OUT):
“FOR WRITER_FINAL AUDIO_Hotel Name_hotel code".
For example; FOR WRITER_ FINAL AUDIO_Hyatt Fisherman’s Wharf_3000 (only the hotel
name is needed).
IN THE BODY OF THE EMAIL
File Name (Hotel Code_Date_Your Initials)
Caller will put what the next step is and status choosing from options below. This just helps the
writer know where things are at.
a. Just waiting follow-up, objection is already done. Latest close-out date will be: X.
b. Going to try and object and waiting for follow-up. Latest close-out date will be: X.
c. Shop is closed out, this is the final audio.
The
Writer
will confirm back to the
Caller
that the file has been received Cheryl does not need to be cc’d
on this.
Writer
reviews the assignment sheet in case of any special details as needed. Writer will then review the
appropriate Shopper Checklist.
Writer
listens to the audio and scores the call. They also add their initials to the end of the file name(s)
of all files, including correspondence, so it’s apparent who did the call and who typed the report:
ex. 1406_071215_jkdp
Writer
will submit the first draft of the report to a coach for review within 48 hours of receiving the audio.
This coaching arrangement is for a fixed period of time. Coach will review the report and return to the
Writer to make the edits to the first draft. These edits should be applied at that time not when the shop
closes out.
Once the shop call closes out,
Caller
will email the
Writer
directly with the final audio, final chronology,
and anything else pertinent to the shop. This final email to the
Writer
is due no later than 8 AM Eastern
the day after close out.
This Final Folder should include:
One final, complete and compressed audio with any additional calls added in
The updated chronology page - Writer will cut and paste these additions into her completed report
Additional Correspondence received including an updated email trail document
Writer
listens to the additional audio if applicable, cuts and pastes additional chronology entries into the
typed report; completes the scoring and writing of the report.