Sales Shop Report Writing
SAMPLE HOTEL HOSPITALITY Pro Points Sales Quality Assurance Test Call
Shop Details
Sheraton Downtown
1/8/2013
Location Shopped:
Date of Shop:
Beverly Pruett
Catering
Sales Person:
Shop Type:
Upscale
435
Hotel Type:
Property ID Code:
St. Louis, MO
435_092513_jf
ADI:
Shop ID Code:
Sheraton
Brand
Special Notation:
Sales Scenario
Market Segment: Social Catering
Attendees: 100
Client Name: Karen O'Brien
Flexibility: Client is Flexible
Organization Name: O'Brien Wedding Anniversary
Competition: Hilton St. Louis, Courtyard St. Louis Westport
Function: Reception & Dinner
Decision Date: Immediate
Function Space Needs: July 19, 2014 reception and plated dinner
Overnight Needs: 3 rooms arriving July 19, 2014 and departing July 20, 2014
Score Summary
Capture Yes, effectively convinced the caller to book this or future business
Section
Possible Actual
%
Greeting
4
4
100%
Qualification of Needs
19
16
84%
No, was not effective in gaining the caller’s confidence for this or future bookings
Presentation
23
22
96%
Reachability Factor 100% Caller spoke to sales person on initial call 50% Receptionist took enough details to start inquiry 0% Receptionist took minimal information
Handling Objections
14
13
93%
Attempt to Close
20
18
90%
Professionalism
14
14
100%
0% Caller was transferred into voicemail
Total
94
87
93%
If message left, it was returned in N/A total hours
Financial Summary
55 Confidential. For use by Hospitality Softnet Staff only
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