Sample Suggestions & Feedback

**Confirmed within 24 hours if space was available or not

#1 A timely confirmation of space availability will lead to a more timely close on the business.

#2 Manager was able to confirm availability of the space in his proposal, however it arrived over 24 hours after Caller and Manager spoke. We suggest the manager confirm availability as soon as possible to avoid a potential client looking elsewhere. #3 We suggest the manager confirm availability on the initial call whenever possible. If he needs to look into it before confirming or denying the space, he is encouraged to follow up with the caller as discussed in order to avoid the caller booking with a more attentive competitor. #1 Once Manager informed Caller her preferred dates were unavailable, he appeared ready to end the call. We encourage him to uncover any alternate dates Caller may be willing to consider. This will be viewed as an attempt to meet Caller's needs and shows an interest in the sale. #2 Early in the call, the manager learned that the caller could be flexible with her dates if needed. If the manager checks space and learns her preferred dates were not available, he will want to offer the caller alternative dates in an attempt to keep the business with his hotel. #1 Manager may find it beneficial to quote pricing on the initial call whenever possible, or within a 24 hour window to allow the caller to begin budgetary planning. #2 While it is not always possible to quote pricing on the initial phone call, we strongly recommend the manager provide the pricing within 24 hours. If additional time goes by, the manager may find the caller has moved on to competitor. **If requested dates were not available, Sales Person asked for alternative dates **Quoted pricing within 24 hours

#3 Leaving a client waiting for pricing may lead her to look at a competitor. To avoid this, the manager will want to be proactive with supplying pricing within a 24 hour window.

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