Sample Suggestions & Feedback

Premier Reports - Sample Recommendations

While the format is more detailed, the questions are similar to the ProPoints format. The recommendations provided previously can apply. With the following question, please review the notes below.

#9 S a l e s P e r s o n F o l l ow - u p Followed up personally via phone in a timely basis to pursue the business

Excellent 3 (w/in 4 days)

Good 2 (5 - 8)

Average 1 (>8)

Not Done 0

N/A 0

Fill this in with the appropriate comment based on the rating above.

Skip a line and include a wrap up of why you would or would not book with the hotel. Below are the samples of both.

Would Book with this Manager

#1 The manager effectively convinced the caller that her hotel was the best choice for the event. Because of the professional manner in which this inquiry was handled, the caller was left with a very positive impression of the hotel and Manager. The manager exhibited excellent selling skills and led the caller through a well-defined sales process. #2 Manager proactively offered details about the hotel along with corresponding benefits. She uncovered the basic information for checking availability and, as the call progressed, asked about the group’s budget and decision date. Manager attempted to close by offering to book the space. She forwarded information as discussed and followed up by phone on the caller’s decision. #3 Manager was very friendly and handled the inquiry in a very thorough manner. She did an excellent job of presenting the hotel and effectively handled the objection to the rate. Manager sold against the competition by pointing out why she felt her hotel to be the best choice. She was assertive in her follow-up efforts and personalized the correspondence to match the details discussed on the phone. #4 Manager was enthusiastic and came across as very helpful. She obtained the caller’s basic requirements for checking availability and then confirmed space during the initial call. Manager asked if Caller had been to the hotel before and then proactively offered a description of the suites and rate inclusions. She related the food revenue requirements for waiving room rental, and when the caller objected to this, effectively addressed Caller’s concerns. #5 Manager was very personable, professional and friendly. She obtained all of the basic details for checking space and then asked a mix of open-ended questions. Manager proactively described the banquet room and quoted pricing. The objection was effectively addressed by the manager and Manager attempted to close during the initial call by asking if she could place a hold on the space.

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