Selling Steps to Success Refresh Tips: Preparing for the Call and Greeting

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Stay aware of market conditions.

✓ Shop the competition regularly to be familiar with their pricing structures.

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Take control of the call.

✓ Start out your conversation explaining who you are in a professional manner.

✓ Attempt to build rapport with your customer.

✓ If you are contacting the customer, state the purpose of your call.

✓ If you are returning a call from an inquiry and the customer provided information, be sure to familiarize yourself with that information before calling the customer back.

✓ When dealing with electronic inquiries, SEPARATE YOURSELF FROM THE COMPETITION. Work towards overcoming the limitations of electronic selling.

7 Refresh Tips_Preparing for the Call and Greeting

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