2000 Best Practices Study

CSR Productivity (Agencies with Revenues Greater Than $10,000,000) continued… 2. Group Life & Health CSRs Average Top 25% Number 21.0 High 83.0 Low 3.0 Average Commissions Serviced $320,191 $613,000 Average Pay ($) $35,646 Average Pay (% of Book Serviced) 11.1% How Time Was Spent: Selling New Business (New or Acct Rounding) 4.7% Marketing (Placement) 20.3% Claims Processing 11.3% Customer Service 52.7% Administration 11.7%

How Time Was Spent 4.6%

11.7%

20.2%

11.2%

52.3%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Greater Than $10,000,000

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