2000 Best Practices Study

Agencies with Revenues Between $500,000 and $1,250,000 C. CSR Productivity

1. Commercial P&C CSRs

Average

Top 25%

Number

1.9 4.0 0.5

High Low

Average Commissions Serviced

$174,835 $34,601

$340,130

Average Pay ($)

Average Pay (% of Book Serviced)

19.8%

How Time Was Spent: Selling New Business (New or Acct Rounding)

10.6% 15.7% 6.6% 61.5% 5.7%

Marketing (Placement) Claims Processing

Customer Service Administration

How Time Was Spent 10.6% 5.7%

15.7%

6.6%

61.5%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $500,000 and $1,250,000

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